Yeah, I mirror this experience.
I just came back to the game after 6 years of not playing. I quit shortly after KotFE ended, for obvious reasons, and now that I came back I found that on several characters that were going through the story, their romances had been wiped.
Sent a ticket in saying that despite having initiated romances before and not missing any flirt options or whatnot, some of my characters had their romances erased due to a bug that has apparently been known about and gone unfixed for the past six years. Wanted to see if support could manually set some story flags, or anything of the sort.
What I got back was downright insulting. Support told me that, and I quote, "The game is working as intended and there are absolutely no issues with companion romance", and that "it completely relies on the decisions you make" As well, they insisted that they couldn't fix the flags because it might "break the story".
Excuse me? were they trying to gaslight me that this bug does not exist? are they saying that it is my fault that the flags got reset because I took a break? This game's customer service is an absolute *********** joke. Even their reason for not helping fix the issue doesn't hold up, since I've learned that they one even introduced an NPC droid that you could interact with that actually fixed romance flags if you encountered this kind of bug before!
Talk about spitting in my face, for having the gall to bother trying their game again six years after I quit. You've more patience than me though, as after receiving that response I stopped trying.