Personally, I wasn't on the receiving end of this glitch, so I don't really deserve anything.
But when the game's operations get messed up in such a needless, stupid way, I do like to see some show of how seriously the company takes it. You can't just screw up a bunch of players' clients and expect them to be fine with re-downloading the entire game to fix it. That's not an acceptable way of doing things.
This, on top of a major bug that prevents the new operation from being completed, starts to remind me of Verant Interactive's casual attitude towards bugs in the original EverQuest.
BioWare needs to strive for as close to perfection as possible when it comes to the game's maintenance. When they fail, they need to show their commitment to improve with more than apologies. Apologies are easy. They need to take action and really prove that it's a big deal for them.
However they do that is up to them. But with something this negligent, apologies don't count for much.