Guys I am an electrical engineer with 30+ years experience in the design, development, testing, troubleshooting and production of hardware and software products aand in cases like these it turns out the hardware always get blamed by software developers when it usually turns out to be a misuse of the hardware if you take the time to understand what is happening. Yes with the right tools and troubleshooting approach you can always figure out what is happening and fix it. Usually what happens since hardware guys know how the hardware is supposed to be used and software developers quite frankly have only a basic understanding they are asked to patch their low level drivers in some way to make up for the higher level misuse. Some of this stems from the lack of knowledge of exactly what the software compilers are generating at a low level.

This is more for everyone else then it is for EA/Bioware. Just so you guys know what EA/Bioware is willing to do I just wanted to tell you that EA/Bioware will harass customers when they know they are being given an incorrect answer. When you report them through their proper channels they suspend access to your acccount for 24 hours in another attempt to harass the customer into silence. I am thinking about legal action against them for several events with rep's as well as this blatant attempt to silence customers. They have harassed, threatened, attempted to intimidate, coerced me to move to a poor server making the game very difficult to play and mentally abude me. All of this can be construed as assault (which is not battery). What do you guys think? Should I pursue this?

I think you need to either get more mature rep's or give them adequate training in what Customer Service is. It is never okay for a customer to be harrassed by any rep of a company from whom a service is being purchased. Why does it happen here?

Why would you solicit new ideas when you can't even get Guild transfers right! You make the end-user do all the work even when it's you that have mandated and coerced end-users to transfer. That is almost beyond belief almost because you are doing it. What nonsense. We are paying for this service you are not paying us. Why should we even use this service if we are to be treated as cattle? We are not. You need to start putting the end-users first not your bottom line. It is completely inappropriate that for the weeks leading up to tseveral days ago the transfer was made to seem voluntary. Then Wham! it's not voluntary its move voluntarily or we will move you anyway. Oh by the way you don't get to choose where you transfer to. Oh yeah this is for our benefit even though the gameplay is much wowrse on the server you made me transfer to but really it will enhance my gameplay. NOOOO it is for your bottom line that is minimizing hardware/software overhead load. It is for your bottom line not for our gameplay as is obvious from the results. Oh by the way your guild and Guild Bank don.t transfer so just do all the rework neccessary to set all of that up again including membership rolls. Oh yeah your current bank needs to be empty or you lose it. In many other environments this would be called insanity, why not here? Let's make the end-user do all the work to reduce our bottom line isn't that great? What nonsense!

Chaori if you combine all the ideas in a single post nobody reads it it is just that simple. I have decades of experience in communicating with various media and that is just the way it works.

I have been harassed for wanting good answers from rep's hence no more in-game chat requests will be answered. I find myself posting here because you will not provide a path to supervisory personnel when requested I have posted here because issues submitted via tickets don get resolved only called resolved. I have posted here because I find many aspects of the game appealing but have those overshadowed by the lack of professional CS rep's. I have posted here because of being coerced into a server transfer that has led to a completely unsatisfactory gameplay environment and CS will not listen. I have posted here because for 6 months there has beeen no resolution to any ticket submitted only called resolved with no supporting work on your side. I have been threatened with action against my account for submitting tickets for problems not resolved. Having submitted requested info I am told not our problem but your ISP's which it is not. Fix it myself I'm told and while I could with time I'm paying for them to help which they will not.

You would do better if you actually payed attention to the customers who pay for the service. Not stonewall them or blow them off but be honest and straightforward in your dealing with them. Until a couple of days ago we were getting a system message that encouraged free transfers with rewards, A couple of days ago that switched to get your free rewards by Jul 30 or we'll move you anyway with no rewards. WOW what unprofessionalism. Why did you not just say that from the start? Why did you soften it when all along it was your intent to force a move for reduction of your hardware/software overhead? Please try something new. Treat your customers with honesty and integrity not deception and misdirection. Bad for business in the longer run. But maybe you are not worried about the longer run?

I think it would be a nice feature to not be harrassed/abused by one of you rep's when their answers don't make sense and you call them on it. Yes this has happened a couple of tiem now which is why I no longer respond to in-game chat requests. And no the problem is not resolved by calling it resolved without resolving it. Your approach to customer support is astoundingly unprofessional. You must be having real problems.

You guys need to supply a path to supervisory personnel when your front line personnel do not know what they are talking about. Yes that happens quite frequently and it it does not fly with a professional. You need to provide this ASAP.

I think all end-users would be served better if you worked harder on actually resolving the issues reported via tickets. I mean actually resolve them. Not keep asking for more info and if every little thing cannot be provide call it resolved. I mean fixed - no longer a prt of the game. To include lag issues, quest breking bugs, Guild smashing server transfers , you know that kind of nuisance.

I don't think they want to make it easier to report inappropriate behavior xShadows. Their Customer Service doesn't care about helping the customer technically so why would they want to know this bad stuff. The behavior of many people on the server I have been coerced to move to (yes coerced as in no choice given) is very poor indeed. All sorts of personal banter cluttering up the general channel (broadcast) including sexual innuendo and vulgar references so that all ahave to see it. Jumpinf into the middle of your business to take the prize and then justifying it by saying they don't know what stage I'm on when it is obvious. They don't seem to want to know this.

I think you would do more for other end-users if you looked past the beautiful scenery and amazing amount of stuff to do to the incredibly erratic combat (probably because of lag in many instances) especially when dealing with Bosses and Sub-Bosses. I can tell they know there is a problem because of their responses to quiries about this. Send me this or that then upon inspection of data sent go to your ISP and have them fix it you figure it out. How helpul is that? Not at all. By blindly looking past these kind of issues you only encourage them to try to get away with more and more unprofessional treatment of end-users such as these server transfers. TRANSFER BY 30 JULY AND GET YOUR TRANSFER REWARDS if you don't you will be moved anyway with no rewards. You can't justify that kind of treatment to paying customers. When CS is quiried they deny this coercion is happening until you force them to do a little research and then it's oh it will enhance you gameplay. Really? On the server I have been coerced to move to people are rude and unfriendly with sexual innuendo and just plain vulgar references everywhere whilr they are jumping into your business and stealing the prize. There are also so many people that you cannot complete anything in a timely manner. Would anyone call that enhanced gameplay? Please I'm a science fiction guy and ex-military as wellas an electrical engineer of some 30 years who is an exoert in hardware and software design, implementation, testing, troubleshooting and production. Do every body a favor and submit tickets for all bugs/glitches encountered and hold them accountable. That is the only way to get a better product.

This server transfer fiasco is the most unproffesional treatment of customers I have seen. All the work to build, maintain and strengthen a guild to have it demolished overnight because of poor software development. These moves are simply to lessen their load and overhead requirements, nothing more. This is not for the benefit of us end-users. The server where they coerced me (move free by 30 July or we'll move you with no rewards anyway) to move is abysmal. People are unfriendly nearing hostile, running around like a chicken with it's head cut off, jumping into the middle of your business to steal the prize then acting like it's okay because they don't know what stage you are on even though it is obvious. Sexual innuendo is rampant not to mention vulgar inferences. This enhances my game how? When you communicate to Customer Service about what's going on like the forced/coerced server transfer they deny that's what's happening until you force them to do some research. Then they get so embarrassed they simply terminate the chat without notice. How unprofessional is that? Very. They must be having severe maintenance issues both hardware and software for this kind of erratic. unprofessional behavior towrds paying customers to occur. Be wary if they do this once they will do it again unless they just go under.

I'm pretty sure Nicadio that what people are looking for is some kind of reasonable response to all the bugs submitted and for real playability issues like lag. I have had a runnign battle with customer service because they stick their head in the sand and just ask for more information then tell you to fix it yourself (lag in particular). I have found Fodiddle that on forums like these there are folks that are defenderd of the realm in this case SWTOR and EA/Lucasarts/Bioware and you shouldn't take their responses at face value. Nicadio's response is very familiar to me. My advice is to keep on plugging that is keep submitting for the problems you have even if they tell you to fix it yourself. The lag issues I see here are their problems not yours regardless of what others say. I am an engineering professional in Electrical Engineering. I am an expert in hardware/software design, implementation, testing, troubleshooting and production. Customer service does not know what they are talking about 95% of the time and the other 5% is accidental it seems. Keep in mind a favored tactic here is to cll it resolved if you don't continue to respond to their unhelpful questions. they cn then say look - no problems. Don't buy into it.

As I have said elsewhere I think it much more important to get the product that have out there right before trying to add new capabilities. As usual request for technical support are met with much stone-walling and no path to supervisory personnel. This is not helpful to the end-user. Get that right first. Once this has been established then listen to the end-user that takes the time to create thoughtful tickets and not just keep asking for more information that the end-user doesn't have. Instead concentrate on addressing the technical issues raised with adequate technical foundation. Incorporate the established solutions carefully over time changing things on a small scale to verify adequate fixes have been put in place. Train tech support rep's to not harass the end-user for not accepting their flippant answers at face value. There has to be a path to supervisory personnel when that happens. Use the end-users out here who are playing the game because of the settings and the stories and try not to discourage them instead of encouraging them. Why are you doing the server transfers as you are? Why is there no way to transfer Guilds as they are? Do you have any idea what it takes to form these and encourage each other through these? Why would I want to transfer to a server that will most likely have queues to simply get into the game? How are you going to make it up to players who have not been able to advance in PvP because of your transfers? Why should I have to transfer to a server of your choosing whose name I don't even like? Who is paying for the game and the service anyway? Why are you forcing these transfers to reduce your hardware and software load at the expense of the end-users who chose your product and service? Just some of the things you should really be thinking about.