Thank you sir, i thought as much. I actually stopped playing LOTRO prior to it going F2P by moving to STO so i didnt know that, but I appreciate you telling me as now i have a good frame of reference. Merry Christmas.

I've played Star Wars Galaxies, Lord of the Rings Online, Eve Online, Star Trek Online and Rift. In all of them i have never had to queue in any of them so i have no frame of reference. As such im going to have to call upon you good people to enlighten me.... If fair to say that this game is bigger than all of the above with regard to sheer numbers, the closest contender would be WoW, which, I am proud to say I have never played. So using the WoW comparison i'll ask my question.... Are queue's par for the course for an MMO with this number of players? Or is this just a temporary issue which will vanish post launch? I seem to vaguely remember them saying that severs would be both smaller and more numerous during the launch period and once the population spreads out a bit they would increase the cap on the number of people per server, but its also equally likely that my brain just made that up. Please no "quit moaning about queues at least you got in!" posts, im not moaning, i'm trying to establish if they will become a frequent occurance. Thanks in advance

Actually my toons name is Vimes

As the Jedi now have Master and the Sith now have Darth, I would like to request that the Trooper have the title Commander please. Oh and a forum dedicated to Feature Requests is required.

Is there a "Feature Request Forum" buried somewhere where i cant find? If not there needs to be. Thanks

Ive tried changing my order speed and this did nothing, im still showing Order Placed: July 21, 2011 Shipping Estimate Wednesday December 21, 2011 Delivery Estimate: Friday December 23, 2011 - Wednesday December 28, 2011 Im really annoyed about this, i feel stuck in the middle here and both sides dont seem to care. I have Amazon saying that its EA/Bioware's fault and EA/Bioware saying they cant be held responsible for individual retailers. I placed the order on the 21st July within hours of it going live and people who ordered it after me are getting their game shipped on the 16th where i am showwing the 21st!!!! Help me EA/Bioware, your my only hope!!!

Had a fairly lengthy talk with them earlier and still no joy..... You are now connected to Alekhya from Amazon.com. Me:My order was placed within hours of the game being sold and yet it is not to be shipped until the 21st when others who have placed the order after mine are getting their game shipped earlier for ARRIVAL on the 20th!? Alekhya:Hello, my name is Alekhya. I'll be happy to help you. Me:hello Alekhya:Neville, Could you confirm your order number so I can take a look at it ? Me:sure, its: Order # ~~~~~~~~~~~~~~~ Alekhya:Neville, I see that the Video Games Star Wars: The Old Republic Collector's Bundle has Estimated Delivery Date: Dec 23, 2011 - Dec 28, 2011 Me:yes Alekhya:I see that it is shipping to the U.K. Me:yep Alekhya:Could you tell me if the people you talked to are also shipping it to the U.K and ? Me:my question is why is it not being shipped until the 21st when others who ordered after me are having their game shipped on the 16th im not sure, probably not, but regardless of destination, why are their games being shipped before mine 5 days before mine when they ordered after me Alekhya:Neville, I understand your concern. It is possible that they have ordered from a different website of Amazon or placed an order from a seller on our website or placed an order for a slightly different item. We are doing everything we can to ship it to you at the earliest. Could you hold for a minute or two while I research the best option for you? Me:No these are people who ordered from Amazon.com. The problem is that their game is being shipped on the 16th and mine is being shipped on the 21st. I want mine shipped on the 16th also as Amazon operate on a First come First Served basis and i, as ive mentioned, ordered my game within hours of it being released and these guys didnt and yet they have the game arriving at their home on the 20th where mine is not even being posted until the 21st Alekhya:Only Customers who pre-ordered the game from Amazon.com with Release Date Delivery will receive the game prior to the global release date of December 20. Me:Yes that is the problem, i ordered my game from Amazon.com on the day it came available, i did not get the option for Release Date Delivery, possibly because i live outside of the US and they cant guarentee it's arrival on the 20th. But still their game is being shipped on the 16th when mine isnt being shipped until the 21st, why the 5 day delay? Alekhya:Neville, it is possible that there is a sourcing delay. I need to look into the problem with sourcing, and it'll take a bit more time than usual. Me:it cant be a sourcing problem as these people ordered the game AFTER me and are getting it shipped BEFORE me by 5 days!! Alekhya:I can follow up with you in 2-3 business days and let you know about the cause and if we are able to do anything better as it looks like there is a team working on expediting this for international customers. Me:sorry Alekhya but no, i need this sorting now, i keep getting fobbed off here and i want this resolved, is your manager available please? Im not going to complain about you, just the situation Alekhya:I understand, Neville. But this was a guidance from our management regarding this item as there are other customers too who are facing a similar problem. I apologize for the inconvenience, Neville. We are working our best to get the item delivered to you as soon as possible. Me:Alekhya, i just want my game shipped on the 16th like everyone else is, thats all. Please let me speak to someone who can make that happen. You have been very helpful and im please with the service you have given me, but if you cant authorise this you need to let me speak to someone who can, now. Thank you are you still there? Alekhya:Let me transfer this to a supervisor. Me:thank you, you have been very helpfull, have a nice day Alekhya:you too ! A Customer Service Associate will be with you in a moment. You are now connected to Kanishka from Amazon.com. Kanishka:Hello, Neville. Me:hello, my name is Barry by the way, not Neville. Kanishka:I'm sorry for that Barry. I've just been briefed on your issue. I understand that you are concerned about the delay in the ship date for your order. Me:Yes, can you see the above conversation i had with Alekhya? Kanishka:Yes, Barry. I see that your order is being shipped to United Kingdom. At this moment this item has the release date delivery from Amazon.com only within U.S. That is the reason why your estimated delivery date is between December 23 to 29, 2011. Me:Ok, so because im not in the US my order is not going to be SHIPPED until the 21st when other people, who ordered the game AFTER me are getting their game shipped on the 16th where it will arrive at their home on the 20th, the day before mine even gets shipped!? The destination shouldnt matter when it comes to the ship date, ok it will make a difference to the delivery date as it needs to travel further, but the ship date should remain the same. Kanishka:Neville, once we receive the item we will ship to all the customers, but it is not possible to deliver the order on release date for international orders Me:firstly my name is Barry, secondly, again the date of the arrival isnt the issue, its the date of shipment, and my game is being shipped 5 days after people who ordered the game after me and in fact is not being shipped until after most people have had their game delivered. Kanishka:I'd truly like to help in this, but please understand that we don't have the option to deliver the orders one the release date for international addresses. Me:ok i understand that, truely i do, i just want to know why the delay of 5 days between shipping my game and the game of other people who ordered the game AFTER me, the destination has nothing to do with the date you post it Listen Kanishka we are going around in circles here, can you get my game shipped at the same time as the people who ordered it AFTER mine please, thats the 16th Kanishka:I've checked and confirmed that this item is not available from us, once we receive the item, we will be able to ship the order to you Me:that has no bearing on why people who ordered after me are getting their game shipped 5 days before mine again please change my ship date to be in line with others who ordered after me or, with all due respect, put me on to someone who can Kanishka:We will make sure to deliver the order with in the Estimated delivery date, Barry The estimated delivery date for this order is December 23, 2011 - December 28, 2011 Also, please understand that I've tried all possibilities to get this order delivered soon, Me:forget the delivery date, all i want to know is why the ship date is the 21st and not the 16th Kanishka:We are expecting to receive the items by December 21, 2011 Me:ooh so you dont actually have the game until the 21st? Kanishka:Once we receive the item we will ship to you Me:So you wont actually receive the item until the 21st? Kanishka:We are expecting to receive the items by that date Me:Ok then so please explain to me how you are posting them out to people who ORDERED AFTER ME on the 16th!?!?! may i speak to your superior please Kanishka:Please understand that our supervisor will not be upgrade the shipping method and get the item delivered before the estimated delivery date Me:well im really sorry but the fact that you guys are shipping to people within the US on the 16th and waiting until the 21st to ship to other people outside of the US is a disgrace, I ordered my game BEFORE these people! I ordered this game expecting equal treatment regardless of my location!!!!!!! I have even had to pay extra to have it delivered after people who only had to pay $1 to have it delivered on the 20th! Kanishka:To compensate for this inconvenience I'll waive off 50 % of the shipping charges on this order. I'm truly sorry for the inconvenience caused to you Me:I appreciate the offer, but there are people who paid $1 for release date delivery, i feel i shouldnt have to pay anything above that to have a delivery AFTER them This item is supposed to be a Christmas present and yet i being told on the order screen that: The following item will arrive after December 25, 2011. Kanishka:Barry, release date delivery can be possible to with in the United states and I'm sorry to that we will not be able to deliver this before the estimated delivery date. I' hope you will understand with out situation I'll waive off 50 % of your shipping charges on this order to compensate for the inconveience I've reduced the shipping charges on this order Me:I understand that "release Date Delivery" is not possible as i am not in the United States, but why is my order not being shipped on the 16th, and why should i pay even 50% more than other people who paid only $1 Kanishka:This promotion is for release date delivery for the addresses with in the united states Here are the details for the release date delivery : http://www.amazon.com/gp/help/customer/display.html/ref=hp_nodeid_200180350_fee?nodeId=200180350fee Me:That link tells me nothing, your telling me nothing, please listen, this issue isnt the delivery date, i understand i wont get it for Release Date, i just want to know why if you guys have the games available for postage on the 16th are you not posting mine instead of posting other peoples who ordered AFTER me, Post me my game on the 16th and i will go away Kanishka:At this moment this item has the release date delivery from Amazon.com only within U.S. Me:Look ive been here for ages now, all i want to know is why my game is not being shipped on the 16th thats all. Kanishka:When you placed the order we have posted the estimated delivery date at check out for your order, we will be able to provide the estimates on the delivery dates depends up on the shipping address and availability of the items Me:Again your talking about DELIVERY, i dont care about the delivery, all i care about is WHY ITS NOT BEING POSTED ON THE 16TH Kanishka, thank you, please get me your superior Kanishka:Please understand that this item is not available with us to ship on December 16, 2011 Once we receive the item we will ship the order To compensate for this, I'll waive off the full shipping charges Is that okay, Barry? Are we still connected ? Me:That seems to be the best im going to get isnt it. I am very unhappy with Amazon's service and feel i am being discrimated against because of where i live, not over the delivery estimate but the shipping estimate. If you cannot change the shipping date to within line of everyone else's then i will have to settle for free shipping. I am sorry to have been a pain, i know its not your fault, thank you for assitance and thank Alekhya too Kanishka:I'm truly sorry about this, I hope you will understand with our polices. Also, I've reduced the shipping charges for your order Is there any thing else I can help you with today ? Me:can i have the game at 50%? im kidding Kanishka: Me:thank you very much for your help, good evening or morning or what ever it is where you are. oh and a MERRY CHRISTMAS! (or what ever it is there) Kanishka:Thanks for your patience and understanding Me:cya Kanishka:We hope to see you again soon! Me: you wont Kanishka from Amazon.com has left the conversation.

Mine still says: Shipping estimate: December 21, 2011 Delivery estimate: December 23, 2011 - December 28, 2011 Im not happy!!!

I want an answer on this also, I ordered from Amazon.com on day one (proven by the fact I was in the first sweep of early access invites) and amazon is still showing my box is not being posted out untilll the 21st and on the fastest postage available wont get here until the 28th (if xmas delays and bad weather dont delay it) . I in theory could be without the game for about 2 weeks. Now where promised an update. Amazon csrs are useless and often give contradictory info. Ie game keys will/won't be emailed. They aren't allowed to shop it until after Tue 20th etc. I demand a clear and concise response to this please, we have been in the dark for too long, surely you know!