Devs,
My subscription started on January 5, 2012. Not a single month went by without my payment (two accounts - one for my son, one for me) making its way into your bank account. Over these years, my personal financial support of this venture has exceeded $2000. My account was hacked one time in these five plus years, and you responded quickly and efficiently. I live in Arizona.
Yesterday, with no warning, you removed the hardware on the west coast of the United States. My game play experience, with a 1Gbps connection, went from 30ms to 80ms. When I played the one Warzone I could stand last evening, it was as if my character was swimming through water to get to, and hit, the opposition. This experience is not what I pay, and have paid, to attain.
Please, point me to the announcement, prior to yesterday on the Dev Tracker, which outlined the concept of all servers being located in a new physical location. Now, please explain to me why you made no attempt to ensure subscribers knew this change was happening. As a long time, uninterrupted, financial supporter of this service, I do feel entitled to an answer. I have been monitoring the Dev Tracker since yesterday afternoon, and have expected a reasonable response every time I refresh the screen. To no avail.
Please tell us what you were thinking, in an honest and straight forward way.
Thank you,