When I log into the game and go support, it takes me straight to a EA website, wont let me send an ingame ticket as a preferred player. I was trying to ask CS about why I can only transfer one player back to the APAC server for free but it appears we got screwed over if we have let our subs lapse waiting for the server to be ready.

Guys I know this may seem like a dumb question, but am I not able to post in other subs because I am only a "preferred" player? I cant even seem to contact Customer support? Is this correct?