Yes the game is in trouble. The subscriber numbers are declining. Here's a billion dollars review for EA and Bioware. You guys had a brilliant idea to make SW into mmorpg game. Unfortunately, you guys hired idiots probably never play a mmorpg game more than a week to design and create swtor. I could be wrong but it sure does seem like it. Therefore, numbers are in decline... If you want to save or ignite swtor, you should hire a really really good writer and make a really good cgi full length movie rated PG. At the same time hire a really hardcore mmorpg to design and improve swtor. There you go... that's what I would do if I were at the helm. By the way, the game lack passion. I can see it miles away.
Please be kind to unfortunate.