It's more than just people aren't getting what they were promised, almost every single piece of feedback whether in a youtube comment or thread post seems to be saying something negative about these changes. Most importantly, it limits the way people can play. Also most people want to grind cosmetics, not gear. Gear was a means to an end, not the point of swtor for a huge part of the player base. I just started playing a month ago, and I already can see how limiting these gameplay changes are.