Ok point taken. Thank you all for your feedback (good and bad). That's all I wanted was some others opinions.

And for the record it sounds like you are the one fearmongering. It almost sounds like you are trying to threaten me on behalf of BW. Are you a BW employee? You know threatening behavior is not tolerated at all by BW... just saying.

Who is fear mongering? I just asked a simple question. How important is it to you that your accounts are backed up?

Several guildmates currently have reported this. I suspect a third may be effected as well as all of his characters are missing from the guild roster this morning.

And for the record, I AM a Bioware fanboi. I love their games and really want them to succeed here. Having said that, if they are missing some of the basics that every MMO should have.. well it needs to be brought to light so they can address it.

Well this is all secondhand info from what people who have been effected have told me. I am not trying to start a riot or anything but want some real feedback from the community on the importance of being able to recover your characters due to circumstances beyond your control. From what I am being told from those effected, BW told them that it has happened to a small group of others as well. Being an IT guy, I would really like to know if the accounts are being backed up since that is IT 101 basic stuff. It's all fun and games until its YOUR account that has issues....

These are people that have the security key on their accounts. Highly unlikely its hacking unless BW has some seriously gaping holes on the backend security. 2 people im my guild have been effected already.. possibly a third I am still waiting to hear back on.

I am hearing of several people who have had ALL of their characters deleted (some repeatedly). Bioware did not restore their characters (not sure if its inability or unwillingness). Many people have level 50 chars and are working diligently to gear them in OPS and HM FPs.... How would you feel if your characters were deleted either due to a bug on BW's end or malicious activity AND Bioware had no recourse to restore your account? You had to start over from scratch.

It seems like they put all their eggs in one basket for early access as those servers are packed and the added launch day servers are sitting idle. They need to redistribute the load. Let some of the guilds relocate to another server please!