OK, found them. Thanks for the assist! Looks like all their gear got stripped and shipped back to me via mail.

OK, I'm finishing up the original Jedi Sage storyline on Corellia, downloaded the latest patch last night (all 8 GBs of it), and then boom, all of my companions disappeared. What happened, and how do I get them back?

Glad I found this thread, albeit three months late. I'm a Level 55 Sith sorc/healer, and am tired of getting blamed for DPS/tank stupidity during Flashpoints/Ops. We can only do so much, and can't help them if they don't help themselves.

A lack of respect, impatience, and coordination, pure and simple. I'm an experienced founding player and my main toon is a 55 Sith sorc/healer. I've done plenty of flashpoints over the past two years, but lately, I've gotten so frustrated that I'm giving up on group finder PUGs and will just run with guildies or friends. It seems that in every other flash point, there is a mad rush to get through it, with DPS and tanks usually running off and leaving the healers behind while they regenerate force points, getting themselves killed, and then blaming the healers for their own impatience and stupidity. Also during battles, they scatter without regard of where their healer has positioned himself or herself, or ignore line of sight concerns or force point levels, and when they get killed, of course the poor healer gets blamed. Apparently, the healer is supposed to herd cats during battles and heal everyone simultaneously, no matter where the other players are located, or what the healer's status is during the fights. And it goes without saying that the DPS and tanks need to critique their own gear, since having a good healer around is not a silver bullet for having low stat equipment. I've had enough abuse, and so the group finders will have to do without one less healer for now on.

My Republic toons (and those of a couple of my pards) are in previously active guild that has suddenly gone leaderless and mostly inactive, with the founding guild master and the bulk of the original members disappearing over the summer. We're currently stuck at low-level member status and have no way in which to take it over and revive it. The automatic guild leadership transfer system is not working as it should, and is only shuffling leadership status around to other inactive, higher-ranking players. We really don't want to abandon this guild since its bank and tabs are already paid for and includes some significant credits that we can't withdraw. Consequently, the SWTOR Devs should consider adding a Guild Usurp function, similar to WoWs, so that we can replace the long-absent guild leadership and get it going again. Thanks!

I would definitely resubmit a ticket with the screenshot. CS rep Alan/K5-e2 chatted with me this morning and restored all of my lost collection missions to where I was before the reset. He was real nice about it. However, from other similar comments from above, it seems as if one of the other CS reps who has been answering HK-51 tickets is either overly anal about it, or else just lazy. I'd keep at it.

Update: This morning Customer Service Droid K5-e2, aka Alan, caught me online with CS chat. He noted the problem, and then proceeded to complete the lost missions for me at lightning speed from his computer and brought me back up to where I was before the patch. Problem fixed in under 10 minutes. Thanks Alan! You're awesome!

I dunno---that's what you said in your post above, item #3.

So they're going through and playing each character who has submitted a ticket to get them up to where they were before the reset???? Wow. Just wow. How many is THAT? Also, I was just talking to a couple of folks on general chat at fleet, (who were trying to round up groups for False Emperor and Foundry) and they said that they submitted tickets as Eric had directed, but then that CS replied that there was nothing that could be done about it--too bad. Either somebody didn't get the memo, or else some of the guys answering the HK-51 tickets are lazy bums who don't care about the people who pay their salaries.. So which is it, Eric and Amber?

My ticket remains open, and so I'm still holding my breath after 48 hours. Edit: So how come no more posts from either Eric or Amber on this thread about what they're doing to fix the problem. I know that they're watching because of this: http://www.swtor.com/community/showthread.php?p=6770085#edit6770085 Amber says that they are communicating on this thread, but Eric has not responded in over three days.

OK, I just checked again and my ticket has been logged and is open. I had an earlier "WTH?" post on the Customer Support board and an admin bot just responded, telling me to submit a ticket and directing me back here. So hopefully, they are working this issue today and will get everything back to us soon. Keeping my fingers crossed...

Hmmmm..I submitted my ticket but it is not showing on my ticket list. Also, Live Help Chat is no longer working. O.K., Eric, what else do you have?

Ticket submitted. I hope that this means that someone is taking this issue very seriously and an appropriate remedy offered very soon.

That's a bunch of bullcrap! It takes hours to do all the scanning and to organize groups for the two ops. I was working on it for a full week, and had all 7 parts, and had finished the False Emperor flashpoint with my guildies. I've been upgrading my gear to make a run on the Foundry this weekend, but now, that's all been wiped away and I have to start over? Yeah, it's a BIG FRIGGIN DEAL!!!!!!

UNACCEPTABLE!!!!! I spent HOURS last week doing those quests and gathering the parts, and now you're saying "TOO BAD?" That is low class and shoddy customer service. I want some kind of remedy for this, even if it means simply handing over a complete HK-51 to those of us who got screwed. What kind of shop are you operating down in Austin anyway?

Obvious hypocrite.

You get over yourself, newbie/taker. You don't know what you're talking about. So you might want to stifle your ignorance.

So she's selfish, greedy, and not a loyal fan of the game even though she has spent a lot of money on it through the monthly subscriptions and by actually purchasing the expansion???? That makes NO sense whatsoever.

Yeah, you're right, and there are a lot of us here on this thread who are founding members and stuck with the game through the dark months of 2012, when it was ridden with bugs and lag, its original business model was failing, its server population was plummeting, and it appeared for all intents and purposes that it was going under. Remember all the broken promises about immediate new content, the sudden lay-offs at Bioware, and then the company going silent for almost six months while we kept it going? That's why this CC/Johnnie-Come Lately issue is so grating to us---pound wise but penny foolish.

Ridiculous assertion. They could have subscribed, bought the expansion, and reached level 55 rather quickly like everybody else who did.

The fact that you don't see a problem with this speaks volumes about your own "I got mine at your expense-screw you" mindset. The analogy of taxpayer vs. takers/non-contributors is spot on correct.

Or perhaps you're just refusing to accept that about 80% of the folks sounding off on this thread just vehemently disagree with you and your compadres and you refuse to accept it. Squawk!!!

You sound like a parrot. Squawk! Squawk!

Whut? I prepaid for the expansion early in the year as a longtime continuous subscriber since launch, and I'm only getting a title instead of the 1,050 cartel coins???? That's just a bunch of hooey! Poor show, Bioware! Poor show!

Complainers will always complain! Personally, I'm thankful that the event has returned since I missed it last time due to work. I just wish that it were longer. I'm a casual player and just don't have the time to dump lots of hours into the game every day, unlike a lot of other folks apparently. So, I'll take whatever I can get.