At first when I heard about the Asia Pacific servers and the free transfers for local players, I thought, these guys seriously know their stuff, and understand what the mmo players in the region want.
I think it's likely that they don't know their stuff or their customers.
Bioware should take a long hard look at the situation, and fix their mistakes with action not more PR spin.
I suggest all those affected by this speak up, and encourage others to do so. Only through people power we can encourage Bioware to make this right.