I was told to re-post this as a thread instead of a customer service request. I can't find the suggestion box forum, so I hope this will suffice.
First off, there is NO WAY I am the first one to think of this... A Star Wars: The Old Republic character assistance App. How would this work? It would be animation free, and consist of text and graphic stills. An app that would allow you access to your online account/characters. There would be no way to advance your story or gain XP in any way. You could, however, send your companions on their respective missions or have them craft. You could access the galactic trade for your server. Basically, you could knock out much of the useful, yet mundane, things that everyone needs to do.
I realize that this may seem odd. But, this would be EXTREMELY appealing to older subscribers who do not have the time to spend online like those younger. We must be honest. Although there is a new young Star Wars audience, there is a LARGE group of 25-30+ yr. old players that would love to have ANY way to access the game more than they can now. I am one of them. With such an app, I would certainly feel more like I am getting my money's worth. SWTOR is a GREAT game, but most that fall into my demographic feel like we don't even REMOTELY have enough time to play the game. (We have families, jabs, kids, etc.)
I was told this is the place to drop something if you want the Devs to see it. hope this works.