I just want to say a few words on this. This game is an MMO with a giant list of servers from LIGHT to HEAVY. Queues are to be expected during LAUNCH.
A) We have much more people online than before when WoW launched.
B) The Star Wars name and concept are bringing people that never played MMOs before
I know people are sick of hearing that "It is launch", but it is. BW could have prepared for all the subs before launch day, but how could they prepare for the many people that went to the stores to pick up their copy on the 20th? They did some preparing, but you cannot expect them to let everybody in without a queue.
I played DCU Online a month or two ago, and I was in the queue for 45 minutes. I know it is F2P now, but THINGS HAPPEN WITH MMOs!
My internet was down for a week about a year ago. I just got started playing WoW, and when my internet went down, I could not play.
Okay, if you have friend or guild members on a different server that is listed as full, MAKE A SIDE CHARACTER ON A LIGHT SERVER. Try a different class, try mixing things up a bit, create another decent character to play while you wait for the queues to go down.
So you launch the game and try to get on the server with your friends, you have a 3 hour queue time. You could sit there, or create a new character so you can at least PLAY the game. BW does not have a gun to your head saying "you can only use this server"
Finally, and this is the most important part, it is launch and it is around Holiday break. So yes there will be abnormally high usage with kids not in school, universities out of class, people taking a week or two off of work, nearly all the good tv shows are in re-runs until the new year, and so on.
I realize that people bought the game, and should be able to play it. But there needs to be common sense here people. Launch + Star Wars concept + holiday breaks + more people online now than there was years ago + holiday break + holiday break = abnormally high number of people having time off and are trying to play.