This is far from a successful launch
I can cope with an EGA approach if it was handled in a profession manner with a solid structure and well communicated but what we have is a fiasco.
We have people still unable to play who preordered months ago but have slipped through the net (yes codes activated) - no way to get to talk to someone who can do something about it, suck it and see response
All communications should be posted on the homepage first. Some people choose not to sign up to social media site because they understand the true purpose and how self damaging they can be, therefore I don't wish to visit to get an update for a product I bought from those sites, I expect to get it from the site that sold me the product.
Everywhere you look there are Q's - Q's to the left of me, Q's to the right of me here I am stuck in a Q with you!
Forum Q's
Customer Service Q's
Even ones who obtained access are Qing
Mail Server Q's - 10 hour delay on responses (including auto responses)
Basically BW have completely messed up with their capacity planning, dont start with the launch day rubbish - a licence of this size with the budget they have had to not ensure the fundamentals were in place from the off is criminal.
Spend more money on servers and staff and less on story writers, actors and voice overs that they have told us about how much they spent on it at every opportunity.
I was really looking forward to the game, but I have to say it has been tarnished somewhat due to this debacle.