No corporation works this efficiently. More like everybody is trying to cover for themselves and make it look like there's no problem.

People are trying to communicate that they will discontinue paying for the game unless certain issues are addressed. You may be correct that Bioware has met the letter of their obligation, but that doesn't mean that people will be obligated to continue giving them their money. Companies don't get to decide what people are and are not paying for, either consumers do, or businesses fail. People pay for things they want, and since Bioware wants people to subscribe to their service and continue giving them their euros and dollars, I imagine that they will pay attention to the problems people are having and the suggestions people are making.

Well now it is a paid service, and time is money.

Aren't the European servers...in Europe?

God I wish people would stop making posts telling people to stop making posts and/or lecturing down to people for voicing their disappointment.

For "Fantastic"?

The only thing that is more annoying than the childish whining and complaining is the childish whining and complaining about the whining and complaining. Your self-righteous chiding does nothing to ease the disappointment that people are trying to express, it only agitates the situation further. If you don't empathize or understand why people are doing what they are doing then why don't you just keep it to yourself instead of cluttering up the forum with your stern lecturing.

I don't think BW plans on launching an MMO again any time soon, so suggestions on how to improve said launches are useless to them.

Let's review. I'm quoting the co-founders of Bioware saying that the game has launched and you are just making up what you want, yet I should "back down"? Also, I'm not making a straw man argument here, because I'm not intentionally misstating somebody's position in order to rebut it. You are also not making a straw man argument because you are also not intentionally misstating somebody's position in order to rebut it. My position is that "The game has launched when Bioware says it has. Bioware says it has, therefore the game has launched." Your position is that "The game has launched when people get billed and when the date has been reached when external sites now say the game will launch. People have not been billed and that date has not been reached, therefore the game has not launched." Since we define the concept differently, we will be unable to agree.

Award this guy a Nobel Prize!

Uh, no, it's "Star Wars: The Old Republic, BioWare’s largest and most ambitious project to date".

Yeah! In my day we waited at least a week AFTER launch to play new video games! And we liked it! NOW GET OFF MY LAWN.

http://www.swtor.com/community/showthread.php?t=273 "This is a big day for us; we are launching Star Wars: The Old Republic, BioWare’s largest and most ambitious project to date, and we’re very proud that you’ve been able to join us."

This is cutting edge stuff. Crybabies, you say? Until now, I don't think anybody has really put people's feet in the fire for voicing their disappointment on these forums. Thanks for calling them out on their whining.

Thanks for posting this. I don't think anybody has said this yet.

I'm sure they now think that it was a horrible idea to launch the forums before everybody had been granted access.

Obviously false. There's no way Origin customer service let you talk to a supervisor or managed to answer any of your questions.

Maybe, but probably not if they just said "We've started sending out invites two days early! don't worry, if you haven't gotten your yet, it will come!" As long as you make the reality exceed the expectations that have been sent, you've succeeded. When you make reality fall short of the expectations you've created, you've bungled it.

The waves plan was great. The error was telling everybody about it. If they had kept the early access date as 12/15 and sent out the same five waves today, people would be tripping all over themselves singing their praises. Instead they sent out an email implying that we would get to start playing today (and yes, I know that technically it didn't say that) and disappointed over a million people. In short, they bungled it.

Tell them that. http://www.swtor.com/community/showthread.php?t=273

I agree with this. Bioware sees this as a "bonus", letting people early into the game to control the launch. And it is. But they didn't really set expectations all that well, and a lot of people truly thought they would be allowed to play today. Since they aren't actually charging for game time they are totally in the right for what they are doing, but it is frustrating when some people are allowed to play a game and you are not allowed to. Ultimately, this will probably be remembered as a launch in which people were not allowed to play the game for up to a week after it launched. This could have been avoided. Honestly, they probably shouldn't have announced early access at all, but just started granting it unannounced.

I love how this disclaimer is now necessary. Saying anything that could even be remotely possibly interpreted as some sort of criticism of the launch and early access draws endless and immediate lecturing posts by self-righteous sermonizers chiding people for daring to express their disappointment. It seems like over half the complaining and whining I've seen today has been people whining about all the supposed whiners. That said, I'm cancelling my pre-order, filing a class action lawsuit, and occupying SWTOR immediately.

Most successful companies in the world recognize this and address it head on. I think people should give Bioware the benefit of the doubt. They've never done this before.

I really don't know what is lamer: Bioware getting everybody all riled up for nothing, the whining and complaining by those who are disappointed, or the obnoxious and self-righteous chiding about how people should have no right to complain by the holier-than-thou lecturers of the world. Can't we all just talk about how disappointed we are in a civil and mutually empathetic fashion?