They've made a great game, it's a much better game than Warcraft, but Warcraft is still the better MMO.
We really need some fun multiplayer stuff besides just flashpoints. For instance, the most fun i ever had in Puzzle Pirates was taking my haul back to the casino to play poker with my friends, I barely even remember the actual gameplay.
I think they missed a real golden opportunity with Nar Shadda, you walk into this massive space where they could have a ton of fun things to do, but after you gawk at the statue for awhile there really isn't anything to do but go back to the story missions. They have less mini games than Mass Effect , and way less than the original KOTOR had back in 2003.