As someone who works with customers face to face (I work for an ISP) I can tell you that the customer is NOT always right. In fact, they are often the problem causing whatever issues they are complaining about.
I mean, really, who cares who gets in first. ANY amount of early access is a bonus, and you should be thankful for it.
A bunch of jealous ungrateful whiners, they remind me of children who don't get everything they ask for for christmas/birthday, and instead of being grateful for what they get, they complain about what they didn't.
I will take a day or more of early access over waiting hours in a queue, only to not be able to play anyway because of bugs, server crashes, and lag.
But the best part of it all, is that they come here to whine, like ANYBODY cares. They are the minority.