Dear Mr. Reid, looking at http://www.swtor.com/server-status one can see that the European servers are Light Populated, yet no invites at all for like 18 hours. For me this translates in a very poor launch - since no other game had their players locked in a huge giant queue for a 7 day process while having their servers almost empty. Sure we may had some small queues and/or minimal lag in WoW or RIFT but nothing that made the whole experience actually melting. Like we sadly have it with SWTOR these days.
Having 1 million+ of players angry out in the cold while your servers are not populated at all for tens of hours its really weird for me and I am struggling to understand your points of view along with the whole community. I hope you guys understood by now the whole EAG thingie was a complete failure, having 1 million customers pay the bill for the happyness of 100k cant be a "good" ideea.
I know that you guys dont want to pay for more servers then necesairly but really, 7 (SEVEN) days queue ? Come on. I can add that for European players (which at worst will be only 50% of the playerbase) the day does actually start with 6-8 hours earlier then in US so the waves and services should also start accordingly, dont you think ?
I really hope for the best.