I submitted a ticket about this and talked to a customer service person live and was told to express my concerns and give suggestions on this forum. After the server consolidation, I now have two identical character on a server. By identical, I mean same alignment, advanced class, appearance, and race. There needs to be something that allows me to make these two characters not carbon copies of each other, whether it being able to change my advanced class, appearance, race, or maybe reset my class quests and alignment so I can make different choices.