First of all I would like to say I love playing this game being a huge star wars fan and avid MMO gamer, thank you. However, I understand how there needs to be occasional emergency bug fixes and patches, but, I personally feel there is WAY TOO much maintenance. I am paying a monthly service fee for a service which is not always being provided for me (and all of us).
Most importanly as a consumer, my point is: There should be a reduction in our monthly service fee- (giving us a discount) every time the game is shut down because of this constant maintenance.