I recently hit 40 and did not get mine either. I sent in a ticket and they just replied with the same bull**** that they will forward it to the appropriate department and closed my ticket. I'm convinced they do not have GMs that can go in-game and fix crap like this for people.

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Erewarr here on "The Swiftsure" Ugh... 2 hours queues... get with it Bioware....