This is when Bioware should pull a "Dana white" and go tell RenegadeCarayle to "Go stick something up somewhere" on twitter, or on the forums... instead of the usual "Thanks for your opinion comment". By doing so, Bioware would gain instant likeability and would encourage others to "flame" Carlyle.
One day, a game company will realize that this is the way to interact with gamers and will encourage flaming and harassment on message boards, rather than moderate it. Because we all know, deep down, that's how gamers want to be treated and how they want to see other gamers treated.