I wonder if BW has a QA team? I would hope they would have a large enough team to handle the amount of testing that is required. The sad thing is I bet BW relied on community testing rather than having robust QA processes in place.
BW might say ... "we will learn from our mistakes" ..."we will do better" .... in the end when you release something without a proper release plan, risk analysis and QA you're going to end up with situations like this over and over again.