People really complaining about a 4 hour downtime for a patch? And complaining about lack of communication from BioWare as to why?
Well I went back and looked at my World of Warcraft account. I played since day 1 and I played off and on until this past November (so 7 years). Within the first year of the game's release Blizzard comped my account 13 days of play time due to exessive downtime while they performed maintenance. Which means the game was unplayable for nearly 24 hours on 13 separate occasions. Over the course of the 7 years I played the game they comped my account a total of 24 days, nearly one month of the game being unplayable. The last day to be comped was nearly 4.5 years after the game was released.
Also for every one of those days in which the game was unplayable for nearly 24 hours Blizzard posted updates maybe 3 times the whole day. Basically zero communication, with the promise of an update coming at a certain time and us not getting the update for 2-3 hours later than promised. And not all of these were patch days, some were just plain scheduled maintenance.
I have yet to see BioWare take the servers down for a whole day, and have yet to see them say "we'll give an update at 1:00pm" and them not give an update at that time or earlier. Also almost every time BioWare has taken the servers down they have come back up ahead of scheduled.
This game has been barely out a month and this is BioWare's first time doing a MMO. As far as game down time and communication to the players, they are kicking the butt of the company that made the most popular MMO ever. Yet some people just can't help but to complain.....