What you say is probably true. However, one only needs to look back over 75% of the posts here to see that the average player seems to want everything handed to them on a silver platter without lifting a finger themselves.
I agree that downtime is an arse - I've lost most of my play time on my two days off this week - but what a lot of people are failing to realise is that it doesn't seem to matter what BW (or any other MMO company for that matter) does, they're going to get whined at no matter what. I guess from their PoV, it's better to have a bit more downtime in order to fix the thousands of support tickets all saying "Y U NO FIX MY GAYM?!"