Response:
I have responded to your query in-game and, for your convenience I have included a summary of the response below in case you are unable to access the in-game mail at the moment. Please note – at times, cases and responses from Customer Support may appear blank in the in-game help portal. If you have accessed your case and are unable to see a response from us, please respond to this mail and myself or a colleague will respond as soon as possible.
As you requested our help, I investigated your issue regarding the Depth of Manaan Flashpoint that is still not counting during your dark Vs LIght progression in the game and I am sorry about it. Indeed the problem is now fixed and it will not occur in the furtur for any players, however it is not retroactive and you will have to do the flashpoint one last time for it to be validated in the progression.
I know that you managed to do it once and I'm sure you will be able to do it again, even if I understand your frustruation on the matter.
As always, at BioWare and EA, we strive to provide you with the world's best customer experience for the world's best games. We're always interested in hearing back from you, the player, about your experience with our Game Advisors so that we can improve our service to you.
Thank you for playing Star Wars: The Old Republic.
Regards,
Kévin J.
Star Wars™: The Old Republic™ Customer Service
Response: I have responded to your query in-game and, for your convenience I have included a summary of the response below in case you are unable to access the in-game mail at the moment. Please note – at times, cases and responses from Customer Support may appear blank in the in-game help portal. If you have accessed your case and are unable to see a response from us, please respond to this mail and myself or a colleague will respond as soon as possible. As you requested our help, I investigated your issue regarding the Depth of Manaan Flashpoint that is still not counting during your dark Vs LIght progression in the game and I am sorry about it. Indeed the problem is now fixed and it will not occur in the furtur for any players, however it is not retroactive and you will have to do the flashpoint one last time for it to be validated in the progression. I know that you managed to do it once and I'm sure you will be able to do it again, even if I understand your frustruation on the matter. As always, at BioWare and EA, we strive to provide you with the world's best customer experience for the world's best games. We're always interested in hearing back from you, the player, about your experience with our Game Advisors so that we can improve our service to you. Thank you for playing Star Wars: The Old Republic. Regards, Kévin J. Star Wars™: The Old Republic™ Customer Service