The development team works with metrics and feedback, but mostly metrics I believe; and it is quite common metrics show a different scenario than people perceive. I see some people complaining in name of the entire player base but I've seen a lot of people just playing the game and enjoying. I can only talk for myself: I'm enjoying KotET, it works for my play-style and I'm looking forward where the story will take us. But no, I don't think it is all flowers, they have a lot of stuff to fix from vanilla to KotET.