Hello,
As playing SW:TOR I realised that SW:TOR could really be something nice but it really needs to "learn" (aka. copy) more stuff from Anarchy-Online rather than WoW. AO got most complex item system with implants and even social tab. There is also multiple roles and classes along with great amount of "spells" to use per each class.
SW:TOR is superior to compared other games in terms of Pets because in all MMO's I have played, this one has really best pet system in place!
Anyway, please look more to AO direction rather than WoW direction when implenting something new