markhthomsen Posted September 28 Share Posted September 28 (edited) To whom this may concern, I recently wanted to try SWTOR out, and decided to download it through Steam. Then I decided to subscribe. I bought the subscription through Steam, but nothing happened. Looked it up and noticed the bad reviews stating it doesn't work, and to only purchase the service through the website. I tried to apply for a refund on Steam to go through the website instead, but got a message stating the subscription is nonrefundable, meaning you can't refund on Steam. Tried contacting costumer support to explain the situation and ask for guidance, But then found out you can't, unless you subscribe (which I have, but it isn't active), or contact them via phone. Regrettably I don't have a phone at the moment. Confused about whether or not writing a forum topic is the only other option, but as far as I can tell it is, so here I am. TL;DR How do I contact costumer support, if I don't have an active subscription or access to a phone? Any chance of a tech support e-mail? Haven't been able to find one. Kind regards, Mark Edited September 29 by markhthomsen Read more Link to comment Share on other sites More sharing options...
Morthion Posted September 29 Share Posted September 29 Non-subscribers are also able to post in the bug report forum, I believe, and this sounds like a bug to me. I believe that one is more likely to get a post noticed by the developers, at the very least. 1 Link to comment Share on other sites More sharing options...
ronin_chi_lao Posted September 29 Share Posted September 29 Also use email. Support@swtor.com 1 1 Link to comment Share on other sites More sharing options...
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