TruNeneka Posted February 20 Share Posted February 20 I just bought it on steam and I been going in circles the game pulled the money it shows on my steam account but I do not have any of it in the game yet. my name on steam is TruNeneka if you need a way to see I will happily also talk to support for aid in this matter and show them receipts just did not want to post all of that publicly. Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 20 Share Posted February 20 email screenshots as per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message Will check with swtor support if any account issue exists on your account, but will be about 11hrs before a response is available Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 21 Share Posted February 21 (edited) @TruNeneka Seems the screenshots need to be resubmitted to support, so be sure they are as seen in the link provided Support wont be able to add the gametime though until the below linked EA account is sorted as well, they may ask you to call, but if you can do the below, then just reply to support to recheck the account The linked EA account persona "neneka2" has been disabled, and it uses a hotmail email address use this link (insert the EA account "neneka2" Hotmail email address into that link) to reset the password then login on that EA account Be sure to use incognito mode with chrome or delete the browser cache and cookies to be sure it isnt cached if purchasing on swtor.com Edited February 21 by OwenBrooks Link to comment Share on other sites More sharing options...
TruNeneka Posted February 21 Author Share Posted February 21 (edited) That's not my account if it's linked to my hotmail then a sibling when staying with me tried to be sneaky and make it my account is linked to my yahoo ( I even updated and made sure it was all linked to the yahoo I use for my EA account, I will resend the images edit- they are resent with a message now. Edited February 21 by TruNeneka Link to comment Share on other sites More sharing options...
TruNeneka Posted February 21 Author Share Posted February 21 (edited) I double checked my only Hotmail was linked to my swtor and it was not a neneka2 last night when I linked my Steam I thought it was cause one was my Hotmail ( which is not linked to any neneka2 account) and the other was my Yahoo I updated them to match and both be yahoo. Edited February 21 by TruNeneka Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 @TruNeneka When you created your swtor account an EA account was created with the same email address and linked to your swtor account That EA account you have given it the persona neneka2 these accounts can use different emails and passwords and has no effect on linkage The email address on that EA account is a Hotmail email address , if you post at https://answers.ea.com/t5/General-Discussion-Technical/bd-p/star-wars-the-old-republic-en You would post as neneka2 if it is the correct account use this link (insert the EA account "neneka2" Hotmail email address into that link) to reset the password then login on that EA account I have sent you a DM as well Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 (edited) Okay I am really confused I will try but according to my hot mail it's not linked to any swtor and ever was but it was linked my my steam which I transferred playing swtor from the main launcher to threw steam. Okay so steam created a new account so how do I use this bundle in my main swtor which is what I play threw with my yahoo I have hotmail and gmail as my secondary it should not of done this. Edited February 22 by TruNeneka Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 That Hotmail Email is on an "EA account" , that EA account needs to be active to add gametime to the swtor account TruNeneka , it is not a swtor or steam account That account was created using the email used to create the swtor account TruNeneka so i would say you used the hotmail to create the swtor account and later you changed the email to a yahoo, this does not change the email used on the linked ea account, so it still uses the original email If you have reset the password in the link provided with the hotmail email and supplied the correct screenshots, support can add the purchased gametime to your swtor account I can check in about 10 hrs when support are online for the day if things are ok with the account Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 I will wait I have supplied screenshots and now changed that account's password it has no swtor linked on the EA site of the profile so waiting and to see the results of the screenshots I sent in if it doesn't work I will just request a refund and just move on. Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 1 minute ago, TruNeneka said: I will wait I have supplied screenshots and now changed that account's password it has no swtor linked on the EA site of the profile so waiting and to see the results of the screenshots I sent in if it doesn't work I will just request a refund and just move on. go to your purchase history on your swtor account, the linked ea account email is displayed on that page Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 2 minutes ago, OwenBrooks said: go to your purchase history on your swtor account, the linked ea account email is displayed on that page So it failed on the Swtor page twice that's why I decided to do all this threw steam do they wish to see that? Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 Just now, TruNeneka said: So it failed on the Swtor page twice that's why I decided to do all this threw steam do they wish to see that? If the account is disabled you cant view that page nor can you purchase on swtor.com it also means if you try to purchase via steam or use a code the gametime will not apply to that account Use a different web browser in case the browser cache is interfering but if you have reset the password on the EA account neneka2 then you can access the purchase history page Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 (edited) okay let me send screen shots of the account to the support Edited February 22 by TruNeneka Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 5 minutes ago, TruNeneka said: okay let me send screen shots of the account to the support The only screenshots support need are these detailed in https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 will wait and see Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 Just now, TruNeneka said: will wait and see Yes i have requested a recheck on your account, response will be available in about 9 hrs from now Link to comment Share on other sites More sharing options...
OwenBrooks Posted February 22 Share Posted February 22 @TruNeneka Glad to hear gametime has been added to your swtor account 1 Link to comment Share on other sites More sharing options...
TruNeneka Posted February 22 Author Share Posted February 22 thank you and yes it's all been fixed I double checked in game too make sure it all is added , thank you for the help 2 Link to comment Share on other sites More sharing options...
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