juliabee Posted January 10, 2019 Share Posted January 10, 2019 I wrote in-game ticket, but in 3 days there is no reaction ay all. I need to change billing infornation in my account (my old credit card is outdated). When I click on link "Change billing method" then on next page I see only payment history and NO link or button to add new card information. Can anyone here help me with that? Link to comment Share on other sites More sharing options...
OwenBrooks Posted January 10, 2019 Share Posted January 10, 2019 (edited) If you do not see a cross with a circle like https://imgur.com/a/kPxM8hM You are best calling CS - https://answers.ea.com/t5/Troubleshooting-Guides-Info/INFO-Getting-Help/m-p/4806237#M15 Phone Support – For any Account, Payment, or Technical issues our Customer Service team is here for you! You can reach them via the following numbers: USA: 1-(855)-345-2186 (Phone support available from 10.00 CT - 19.00 CT) UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 00.00 GMT) Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET) France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET) If you're using Skype or any other VoIP service to call, set the country to the language of the support you want to call, and call the country's number from the above list. Edited January 10, 2019 by OwenBrooks Link to comment Share on other sites More sharing options...
juliabee Posted January 10, 2019 Author Share Posted January 10, 2019 If you do not see a cross with a circle like https://imgur.com/a/kPxM8hM[/url I dont see anything like that on the page. Can you explain me wthat to do here? I'm russian and have very bad speaking english. Link to comment Share on other sites More sharing options...
OwenBrooks Posted January 10, 2019 Share Posted January 10, 2019 (edited) Ahh maybe the Russian laws for data protection are the issue here Do you have the ability to buy a digital 60 day time code off amazon for example ? https://www.amazon.com/Star-Wars-Republic-60-Day-Pre-paid-Time/dp/B00HWYDM3O/ref=sr_1_1?ie=UTF8&qid=1547122991&sr=8-1&keywords=star%2Bwars%2Bthe%2Bold%2Brepublic%2Btime%2Bcard&th=1 the code is sent electronicly to you and then you redeem it here at https://www.swtor.com/redeem-code This may be a solution for you to get subscriber status if you cant call Swtor CS Edited January 10, 2019 by OwenBrooks Link to comment Share on other sites More sharing options...
juliabee Posted January 10, 2019 Author Share Posted January 10, 2019 (edited) Ahh maybe the Russian laws for data protection are the issue here Do you have the ability to buy a digital 60 day time code off amazon for example ? https://www.amazon.com/Star-Wars-Republic-60-Day-Pre-paid-Time/dp/B00HWYDM3O/ref=sr_1_1?ie=UTF8&qid=1547122991&sr=8-1&keywords=star%2Bwars%2Bthe%2Bold%2Brepublic%2Btime%2Bcard&th=1 the code is sent electronicly to you and then you redeem it here at https://www.swtor.com/redeem-code This may be a solution for you to get subscriber status if you cant call Swtor CS Russian laws are not issue here, because my husband's account works as intended. Yes I can buy time code, but it costs 3 times more than I pay directly through swtor.com, so it will be really last way to get subscriber status. I called CS, but... they dont see problem with my account. I tried to change computer and browser... nothing helps me. Page after Change billing method: https://yadi.sk/i/hNbcGSpy84xy5w Edited January 10, 2019 by juliabee Link to comment Share on other sites More sharing options...
OwenBrooks Posted January 10, 2019 Share Posted January 10, 2019 (edited) Glad this is sorted for you the clue was the mention of getting a redirection strategy error This is resolved see https://answers.ea.com/t5/Technical-Issues/Cant-Subscribe/m-p/7341112#M46919 Edited January 10, 2019 by OwenBrooks Link to comment Share on other sites More sharing options...
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