Sarova Posted May 21, 2017 Share Posted May 21, 2017 As title - bought my Cartel Coins and bought and item from the Cartel Market. Error message flashed up on screen and the item I bought was NOT delivered into my unclaimed items slot, however the ledger shows both my Cartel Coin purchase and my subsequent item purchase. In-game ticket submitted but ignored. Can someone from BW send me a private message about this please. Link to comment Share on other sites More sharing options...
Sarova Posted May 21, 2017 Author Share Posted May 21, 2017 Apparently this kind of problem is only dealt with via an in-game ticket. According the telephone "help" line paying for something outside of the game (Cartel Coins) is classed as an "in-game" issue and there is an 8 WEEK response time for tickets submitted in-game. Real money issues are not considered any higher than a "my character is stuck" issue. Bloody thieves Link to comment Share on other sites More sharing options...
OwenBrooks Posted May 22, 2017 Share Posted May 22, 2017 I doubt the time mentioned is correct , usually 3 - 5 days Link to comment Share on other sites More sharing options...
SteveTheCynic Posted May 22, 2017 Share Posted May 22, 2017 Apparently this kind of problem is only dealt with via an in-game ticket. According the telephone "help" line paying for something outside of the game (Cartel Coins) is classed as an "in-game" issue and there is an 8 WEEK response time for tickets submitted in-game. Real money issues are not considered any higher than a "my character is stuck" issue. Bloody thieves It *is* an in-game issue. You aren't complaining that you paid your dollars or euros or pounds or whatever, and didn't get your coins (indeed, you say that you *did* get them). No, you are saying that, inside the game, you attempted to use those coins to buy some item or other, and it bugged out. And the issue would be the same if you had received those coins from completing in-game achievements that grant coins, where no real-world money was involved. Link to comment Share on other sites More sharing options...
Sarova Posted May 22, 2017 Author Share Posted May 22, 2017 (edited) It *is* an in-game issue. You aren't complaining that you paid your dollars or euros or pounds or whatever, and didn't get your coins (indeed, you say that you *did* get them). No, you are saying that, inside the game, you attempted to use those coins to buy some item or other, and it bugged out. And the issue would be the same if you had received those coins from completing in-game achievements that grant coins, where no real-world money was involved. Years ago when something similar happened it was dealt with by customer support instantly when I phoned them. I did not know that had changed. Simple solution - the laws here are very good with stuff like this (spending "real" money to buy electronic items in a game or app which are subsequently are not received), bank can issue me a charge back. Customer support was very clear about the 8 week ticket wait - bank allows 28 days maximum. Edited May 22, 2017 by Sarova Link to comment Share on other sites More sharing options...
dr_mike Posted May 23, 2017 Share Posted May 23, 2017 bank can issue me a charge back. With EA, a charge back will normally get you an instant ban on your account. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted May 23, 2017 Share Posted May 23, 2017 Years ago when something similar happened it was dealt with by customer support instantly when I phoned them. I did not know that had changed. Simple solution - the laws here are very good with stuff like this (spending "real" money to buy electronic items in a game or app which are subsequently are not received), bank can issue me a charge back. Customer support was very clear about the 8 week ticket wait - bank allows 28 days maximum. What dr_mike said, plus the point that you *did* get what you paid real cash money for: X number of Cartel Coins. You didn't say, "I didn't get my coins." You said, "I got my coins, but when I tried to use them, the game took them without giving me the item I wanted." Link to comment Share on other sites More sharing options...
Sarova Posted May 24, 2017 Author Share Posted May 24, 2017 My pessimism was unfounded - customer services just sent me a response. Whilst they couldn't give me back the pack I bought they did refund my cartel coins plus a little extra (which is handy since the packs are now full price). Thanks very much customer services! Link to comment Share on other sites More sharing options...
slukslaksla Posted May 26, 2017 Share Posted May 26, 2017 As title - bought my Cartel Coins and bought and item from the Cartel Market. Error message flashed up on screen and the item I bought was NOT delivered into my unclaimed items slot, however the ledger shows both my Cartel Coin purchase and my subsequent item purchase. In-game ticket submitted but ignored. Can someone from BW send me a private message about this please. i was transfering a char to TRE http://www.swtor.com/community/showthread.php?p=9316004#post9316004 bug post there^^ same thing to me did the transfer but nothing happend and i lost cc. Link to comment Share on other sites More sharing options...
SteveTheCynic Posted May 26, 2017 Share Posted May 26, 2017 My pessimism was unfounded - customer services just sent me a response. Whilst they couldn't give me back the pack I bought they did refund my cartel coins plus a little extra (which is handy since the packs are now full price). Thanks very much customer services! Excellent news. Thanks for letting us know! Link to comment Share on other sites More sharing options...
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