teimani Posted May 13, 2017 Share Posted May 13, 2017 hello there, devs didnt send me my monthly cartel coins. what do i do? Link to comment Share on other sites More sharing options...
Jagaimee Posted May 14, 2017 Share Posted May 14, 2017 Often, cartel coin grants show up a few days to a week or so past when you're "supposed" to get them. It might just take a little while for yours to show up. Link to comment Share on other sites More sharing options...
Jerqa Posted May 14, 2017 Share Posted May 14, 2017 I'd give it a few days. Mine never arrive on the same day every month. Link to comment Share on other sites More sharing options...
HereticalGent Posted May 14, 2017 Share Posted May 14, 2017 Occasionally there's a delay. Depending on Time Zone etc etc... I'd give it 4-5 days before contacting support. Link to comment Share on other sites More sharing options...
dr_mike Posted May 15, 2017 Share Posted May 15, 2017 You can also send an email to support at swtor dot com. Be sure to do it from the email account you have registered in game. Be sure to wait three days after the day you expect them. Also be sure to 1) be polite, 2) include your account name, 3) give the specific dates in question, and 4) say please and thank you. I stress the politeness as this is something the staff member working triage on the support queue appears to be able to resolve this if they have the necessary information in front of them. If they don't, your ticket gets dropped back into the queue for another support person as they're going to have to review what is going on. Hope this helps Reference links: 'cartel coins' into the search box at the upper right. Link to comment Share on other sites More sharing options...
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