meandonly Posted March 1, 2017 Share Posted March 1, 2017 I had bought supercrate: Scavenger packs and it is not showing up in the claim menu nor in my inventory. I ask for either a refund of it, or the pack i had bought. Thanks! Link to comment Share on other sites More sharing options...
Jagaimee Posted March 1, 2017 Share Posted March 1, 2017 In the cartel market drop-down menu (where you normally go to access the cartel market), there is a button for the "pack explorer." I think it's the third button in the drop-down menu. The crates should be in there. Sorry, I'm not in-game right now and can't get a screenshot or more direct instructions... Link to comment Share on other sites More sharing options...
meandonly Posted March 1, 2017 Author Share Posted March 1, 2017 I looked everywhere. Its in none of those either Link to comment Share on other sites More sharing options...
Jagaimee Posted March 1, 2017 Share Posted March 1, 2017 I looked everywhere. Its in none of those either Ooookay... that's weird. You're *sure* you claimed it once you bought it? It's not in the pack explorer's "pack viewer"? If it really is nowhere, try sending in a ticket. I really hope you'll be able to get this resolved soon! Link to comment Share on other sites More sharing options...
Adric_the_Red Posted March 2, 2017 Share Posted March 2, 2017 Are you on the same character you used to buy it? The item will only show in "unclaimed items" for that character, not any others. Link to comment Share on other sites More sharing options...
AilsaH Posted March 2, 2017 Share Posted March 2, 2017 (edited) This happened to me just tonight. Still waiting for a response from a GM. I had bough several packs a couple at a time. After getting something nice in an Oppressor Pack, I decided to buy one more. The 300 Cartel Coins disappeared from my balance immediately but the pack never showed up in the Unclaimed Items window. I think I did get an error but didn't write down the error code unfortunately. The pack just isn't there. I can neither return it nor can I claim it because it isn't in the Unclaimed Items. I logged in with another toon then back in with the one I was on when I bought it. It is just gone. I want a refund of the 300 Cartel Coins or an Oppressor pack, please. Edited March 3, 2017 by AilsaH Link to comment Share on other sites More sharing options...
AilsaH Posted March 3, 2017 Share Posted March 3, 2017 Welp, had to log out shortly after this bug last night. Just logged in and still no resolution. My ticket is still open, though. Link to comment Share on other sites More sharing options...
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