Character stats lowered during herioc 2 mission and never returned to normal

[Darwarhammer]

My Juggernaut (Studley) did the Voss Heroic 2 mission on January 31st. When he got to the planet his stats were lowered to the planet appropriate statistics. When the mission were finished and he returned to Odessen his stats were not returned to normal. Instead of having like 12500 AC he now has 8500 and he cannot get any new missions. I have been reporting this issue about every two weeks since it has happened. There has been two major releases and two minor patches since the occurrence and it has still not been addressed. The last message I received was they do not have the tool to help me. How can that be that game support personnel do not have the tools to help. IF the developer /support can't help who can? I am very frustrated by the lack of support. Please help fix my toon.