MoffKes Posted September 27, 2013 Share Posted September 27, 2013 I got Emote: Whatup from a Pursuer pack and used it. It works fine on that character but when I bought the account wide unlock from collections using a different character in my legacy, I was charged 600CC but the "reclaim" button never showed up. It only shows the cartel coin symbol. When I click it, it asks if I want to buy the account wide unlock and when I click "yes", it tells me I've already unlocked it (which I did). I tried using the emote just to be sure and it tells me the emote is locked. I didn't have any issues with the other emotes that I unlocked account wide so I know I'm not doing something wrong. TL;DR: I bought the account wide unlock but I can't access it from other characters in my legacy. Link to comment Share on other sites More sharing options...
ShenLongKazama Posted September 27, 2013 Share Posted September 27, 2013 Hmm, i have a similar bug, where the message said it has been unlocked, but it still has the sale icon and i can't get copies. Link to comment Share on other sites More sharing options...
Romaeus Posted September 28, 2013 Share Posted September 28, 2013 Your certainly not the only one, I've just gained the 'What Up' emote and when I payed the 600 cartel coins to unlock it for my account, it deducted the cartel coins but still says it's not unlocked. I've also tried client re-log and still nothing. Link to comment Share on other sites More sharing options...
ShenLongKazama Posted September 29, 2013 Share Posted September 29, 2013 Your certainly not the only one, I've just gained the 'What Up' emote and when I unlocked it for 600 cartel coins, it deducted the cartel coins but still says it's not unlocked. I've also tried client re-log and still nothing. Yeah exactly, i wouldn't mind if the coins were not gone but this is bull****! Link to comment Share on other sites More sharing options...
Macka_M Posted September 30, 2013 Share Posted September 30, 2013 Dev has responded in this thread http://www.swtor.com/community/showthread.php?t=683437 Link to comment Share on other sites More sharing options...
Dev Post AmberGreen Posted September 30, 2013 Dev Post Share Posted September 30, 2013 Hey folks, We're looking into your reports that account-wide unlocks aren't working for Emote: What Up after it's be added to Collections. We apologize for the inconvenience or confusion this might have caused. Please be sure to post here if you see this with any other items, but this will be fixed with the Game Update 2.4 patch tomorrow! Link to comment Share on other sites More sharing options...
Romaeus Posted September 30, 2013 Share Posted September 30, 2013 I just hope myself and anyone else that payed the 600 cartel coins for the account unlock for the 'What Up' emote do not have to pay yet a second amount of 600 cartel coins for what we already payed for. However, it's good news to hear something is being done about this issue. Link to comment Share on other sites More sharing options...
FlatheadMonster Posted September 30, 2013 Share Posted September 30, 2013 Hey folks, We're looking into your reports that account-wide unlocks aren't working for Emote: What Up after it's be added to Collections. We apologize for the inconvenience or confusion this might have caused. Please be sure to post here if you see this with any other items, but this will be fixed with the Game Update 2.4 patch tomorrow! Thank you Amber. The same behavior is occurring with the Poison Lobel pet. It says "unlocking" in red text and takes your coins, but he cannot be reclaimed from collections. Link to comment Share on other sites More sharing options...
Dev Post AmberGreen Posted September 30, 2013 Dev Post Share Posted September 30, 2013 Thank you Amber. The same behavior is occurring with the Poison Lobel pet. It says "unlocking" in red text and takes your coins, but he cannot be reclaimed from collections. I just double checked and the Poison Lobel is fixed for Game Update 2.4 as well! Link to comment Share on other sites More sharing options...
FlatheadMonster Posted September 30, 2013 Share Posted September 30, 2013 I just double checked and the Poison Lobel is fixed for Game Update 2.4 as well! Glad to hear it! Thank you for the quick reply! Link to comment Share on other sites More sharing options...
Romaeus Posted October 1, 2013 Share Posted October 1, 2013 (edited) Well, it looks that the Whatup emote, maybe fixed with the 2.4 update. However, it still wants anyone that already payed before the 2.4, to pay another 600 cartel coins. Edited October 4, 2013 by Romaeus Link to comment Share on other sites More sharing options...
ShenLongKazama Posted October 1, 2013 Share Posted October 1, 2013 Lol logged in, checked, still not fixed Link to comment Share on other sites More sharing options...
Dev Post AmberGreen Posted October 1, 2013 Dev Post Share Posted October 1, 2013 Unfortunately, anyone who purchased the account wide unlock for Emote: What Up before Game Update 2.4 will not be automatically granted the unlock retroactively. If you're in this situation, please file a Customer Support ticket, and they will assist you. Lol logged in, checked, still not fixed Does this mean that you have already paid for the unlock and it's not currently granted, or does this mean that you have paid for the unlock after the patch today and it's asking you to do so again? Thanks for any details! Link to comment Share on other sites More sharing options...
ShenLongKazama Posted October 1, 2013 Share Posted October 1, 2013 Unfortunately, anyone who purchased the account wide unlock for Emote: What Up before Game Update 2.4 will not be automatically granted the unlock retroactively. If you're in this situation, please file a Customer Support ticket, and they will assist you. Does this mean that you have already paid for the unlock and it's not currently granted, or does this mean that you have paid for the unlock after the patch today and it's asking you to do so again? Thanks for any details! Hey Amber, well i paid for the account-wide unlock before the patch. But it still says i have to purchase it although i already did. Link to comment Share on other sites More sharing options...
Romaeus Posted October 1, 2013 Share Posted October 1, 2013 I hope it is resolved as quick as possible as I've been playing this game since pre-purchase but now with only 9 days left on my subscription and I'm starting to doubt to continue the subscription. I've also recieved a reply too the ticket: 10280546 and it said I have indeed payed the 600 cartel coins and won't have to pay another 600 cartel coins and also they are sending the issue to the developers. However, the 'What Up' emote has still not account unlocked for me. Link to comment Share on other sites More sharing options...
Daewan Posted October 2, 2013 Share Posted October 2, 2013 Hey Amber, well i paid for the account-wide unlock before the patch. But it still says i have to purchase it although i already did. Same thing. I paid for the account-wide unlock before the patch, and it didn't work. I already had a ticket open but it was closed by a service agent. So now I have to open a new ticket, I still can't use the account-wide unlock, and I still don't have my coins. If you would like to look at the ticket, it is Ticket: 10276654 Link to comment Share on other sites More sharing options...
Damask_Rose Posted October 2, 2013 Share Posted October 2, 2013 I'm having the same issue with the Poison Lobel. I tried 2x to purchase the account unlock and failed. My ticket got closed since the issue was "fixed" with 2.4, however I have neither been reimbursed for the coins, nor do I have the unlock unlocked. If it's a matter of the transaction not going through (I bought enough other unlocks for 60 credits that night that I can't tell which was which from the cartel tab of my account) I will pony up again for the unlock. However, the second time I clicked on everything, my balance did drop. The money isn't much, but having to pay 3x for the same thing is irksome. Ticket 10288932 Link to comment Share on other sites More sharing options...
Romaeus Posted October 4, 2013 Share Posted October 4, 2013 (edited) Thankfully, after sending another ticket, the issue was resolved. Edited October 4, 2013 by Romaeus Link to comment Share on other sites More sharing options...
ShenLongKazama Posted October 5, 2013 Share Posted October 5, 2013 Thankfully, after sending another ticket, the issue was resolved. For you or for all of us? Link to comment Share on other sites More sharing options...
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