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Dude where my Cube?


Titainus

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Greetings Titainus!

 

As others have helpfully posted, you can find more information regarding this issue in the following stickied thread:

 

Matrix Cubes

 

Hi everyone,

 

I just wanted to give you an update regarding what happened and to let you know what our next steps are regarding the Matrix Cubes.

 

After last night's patch, players reported that Matrix Cubes had disappeared from their inventories. This was an unintended consequence of a behind-the-scenes change to how mission items work. You may have also noticed some mission items missing if you were in the middle of certain missions as well.

 

The team has been working on a fix since this was first reported, and we hope to get it out to you as quickly as possible. In the meantime, we ask that you hold off on contacting Customer Service at this time. Our goal is to restore the items to you as part of a new patch, without needing any manual intervention from Customer Service.

 

We very much appreciate your patience today as we work to resolve this issue. Once we have more information regarding the timing of the patch, we'll let you know.

 

This is being fixed in tonight's Maintenance. More information on that is located here:

 

Maintenance: May 10th, 2012 UPDATED

 

We will be performing an unscheduled maintenance this Thursday, May 10th, 2012. Patch notes will be made available shortly after the servers come back up.

 

The servers will be down for four hours on Thursday, May 10th, 2012 from 2AM CDT (12AM PDT/3AM EDT/8AM BST/9AM CEST/5PM AEST) until 6AM CDT (4AM PDT/7AM EDT/12PM BST/1PM CEST/9PM AEST). All game servers will be offline during this period. This maintenance is expected to take no more than four hours, but could be extended.

 

Maintenance

 

Date: Thursday, May 10th, 2012

 

Time: 2AM CDT (12AM PDT/3AM EDT/8AM BST/9AM CEST/5PM AEST) until 6AM CDT (4AM PDT/7AM EDT/12PM BST/1PM CEST/9PM AEST).

 

All game servers will be offline during this period. This game maintenance is expected to take no more than four hours.

 

Thank you for your patience as we maintain service for Star Wars™: The Old Republic™.

 

We are going to go ahead and close this thread regarding this issue.

 

We appreciate your patience in this matter!

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