Tikigit Posted April 25, 2012 Share Posted April 25, 2012 (edited) I play from the UK, and initially during early access and the first month of release latency rates were pretty stable at around 43ms with only the very rare spike to 300-400ms. However latency stability appears to be ever decreasing, with 43ms still being the 'normal' but with the latency spike frequency becoming more common place and much more severe, now ranging between 1000-3000ms and above. Noticed this behaviour for the last 2 months or so but initially was willing to put it down to some problem with the connection between me and the game servers rather than the game server(s) themselves, but the problem is pretty consistent and a healthy number of people seem to be reporting the same from across the UK. The behaviour doesn't seem to be time specific, and happens just as frequently at 3am GMT when I am the only person on a planet as it does at 6pm GMT when there are 15-40 people on the same planet so I don't think it's to do with population load.... it just seems that the game server(s) are becoming unresponsive for extended periods with latency sometimes hanging around 3000ms and then cutting out completely and slowly increasing to 36438ms (Which appears to be some form of cap figure). When cutting out completely and being disconnected, I find I am able to quickly reconnect to my game server and continue playing without any unresponsiveness, but it's normally not long before latency spikes occur again. Anyone else having similar experiences with the European servers whilst being local enough to them for the behaviour to be abnormal? To pre emptively attempt to answer some likely poster 'questions': * I am not downloading anything whilst playing. * The problems happen more frequently when PvEing than when in a warzone, though when it happens in a warzone the side effects are much more severe and generally latency does not stabilise until over a minute has passed (Using the match timer to monitor duration). * My internet connection itself is not being disrupted, the problem exists between the client and ToRs game server(s). * Latency in other games is stable and consistent, ToR is the only MMO or otherwise remote server Multiplayer game I currently play where I encounter this behaviour Further details: When latency is stable at around 43ms, there really isn't much of a change in latency except what you would expect (increase to 50ms or so). However once the first spike to 300+ms occurs, it seems to trigger consistent behaviour with latency spikes occurring at regular intervals until I stop playing... very rarely have I ever noticed a latency spike occur and then it settles down and doesn't reoccur. Edited April 25, 2012 by Tikigit Further details added Link to comment Share on other sites More sharing options...
Shingara Posted April 25, 2012 Share Posted April 25, 2012 Ive only had this problem once and it was sky not the game. Link to comment Share on other sites More sharing options...
Tikigit Posted April 25, 2012 Author Share Posted April 25, 2012 (edited) Ive only had this problem once and it was sky not the game. What were Sky (or should I say BT) doing to cause the problem? Or do you mean it was a overall service problem and you were experiencing decreased performance with everything, not just with this game? Edited April 25, 2012 by Tikigit Link to comment Share on other sites More sharing options...
Kabaal Posted April 25, 2012 Share Posted April 25, 2012 Which provider are you with? I ask as if you're with Virgin there's a couple of things that could be causing it. The recent doubling of speeds has caused intermittent problems with latency for many. Also your connection can be affected by others in your area, if a few heavy uploader/downloaders start hitting things hard near you you can end up with problems as it's all shared. Link to comment Share on other sites More sharing options...
Shingara Posted April 25, 2012 Share Posted April 25, 2012 What were Sky (or should I say BT) doing to cause the problem? Or do you mean it was a overall service problem and you were experiencing decreased performance with everything, not just with this game? It was something todo with how they directed trafic to swtor and the ping/latency effect hitting from a cross junction and thus effecting your swtor client latency. Link to comment Share on other sites More sharing options...
Jestunhi Posted April 25, 2012 Share Posted April 25, 2012 Yes. During a few operation runs since 1.2 we have had the whole team in TS say "lag spike" at the same time. People across multiple countries and ISPs. Link to comment Share on other sites More sharing options...
Tikigit Posted April 25, 2012 Author Share Posted April 25, 2012 (edited) Which provider are you with? I ask as if you're with Virgin there's a couple of things that could be causing it. The recent doubling of speeds has caused intermittent problems with latency for many. Also your connection can be affected by others in your area, if a few heavy uploader/downloaders start hitting things hard near you you can end up with problems as it's all shared. Yeah am with Virgin, which is why initially I put it down to problems with the connection between me and the servers as part of the upgrades being done rather than being a potential server side issue. However, after 2 months of the problem being pretty consistent regardless to the time of day and being exclusive to this game and having frequent spikes in-game only to exit the game and go download a game from a DD retailer and get speeds of 2.4mb/s, or go play another MMO and have stable latency rates.... starting to think the chances of it being service provider caused are much lower.... unless there has been a seriously outstanding infrastructure problem between me and the game servers in Ireland (where I believe Bioware have them located) for months now. Edited April 25, 2012 by Tikigit Link to comment Share on other sites More sharing options...
Shingara Posted April 25, 2012 Share Posted April 25, 2012 Yeah am with Virgin, which is why initially I put it down to problems with the connection between me and the servers as part of the upgrades being done rather than being a potential server side issue. However, after 2 months of the problem being pretty consistent regardless to the time of day and being exclusive to this game and having frequent spikes in-game only to exit the game and go download a game from a DD and get speeds of 2.4mb/s, or go play another MMO and have stable latency rates.... starting to think the chances of it being service provider caused are much lower. best advice i can give is to go search in the customer support forums, find the commands for the trace thingy and send them into bioware to see if they can figure it out for you, providers are great at telling you everything is fine and will ignore most things until your line is dead. Link to comment Share on other sites More sharing options...
Tikigit Posted April 25, 2012 Author Share Posted April 25, 2012 best advice i can give is to go search in the customer support forums, find the commands for the trace thingy and send them into bioware to see if they can figure it out for you, providers are great at telling you everything is fine and will ignore most things until your line is dead. Good suggestion, will do. Link to comment Share on other sites More sharing options...
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