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Early Access 'Waves' - Updating Here


StephenReid

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Hey everyone.

Our aim is for Star Wars: The Old Republic to be around for a long time to come.

 

 

Then why are you running it into the ground? The most loyal playerbase you have is your pre-orders and you've pissed them all off, lol fail.

 

See, thing is there's a difference. If we all got the same entry, and 1 hr in the server we picked crash, thats the life sux zomg kind of stress. Being told, hey you get no idea when you get in, we lied about grace period, and we are going to make up policies on the fly, is the kind of stress we dont want to put up with :(

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Stephen, most of us totally get what you're saying and it's the smart and responsible thing to do. Don't let all the whiners get you down. This really is the smartest launch of an MMO I can remember, and at the end of the day this is just seven days in potentially years and years of playing for most of us. If people are clouded so much by impatience that they can't see that, then there's really nothing that could calm them down. I for one very much appreciate this approach and I'm not even someone who's in the game yet, or will even be tomorrow most likely (pre-order november 16th). Edited by HyeJinx
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I think really to keep people happy you should allow anyone to play from say 2 am til 9 am so that every player gets a shot at the game each and every single day. As for how things have been done if Bioware/EA/Origin is going exactly by when pins were received well then fine but if they deviated from that at all well shame on them. Eh I guess shame on them but really maybe people shouldn't be getting early access til a game is paid in full. In the future they should have a situation where you get more access if you paid for the game in full before the release date by a certain time.
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Hey everyone.

 

We absolutely understand you want to get in and play the game early. It's one of the reasons we expanded our Early Game Access from a maximum of five days to a maximum of seven days. However, there are a couple of important points to realize about today's opening salvo of invites, and the procedure in general for Early Game Access and launch.

 

First, Early Game Access and launch is not supposed to be a stress test. In our previous Beta Testing Weekends we got up to very large concurrent number of players and brought invites into the game at a very high rate. That was done to stress test every aspect of our systems and servers, and essentially to see if they broke. In some cases, they did, but that helped us improve for launch.

 

For us, launch isn't just about stuffing our servers with as many people as possible. As anyone who's been through a large MMO launch can tell you, that experience can be painful. Our aim with this launch was to ramp things up gradually, to spread our player population out amongst a variety of servers, to maintain all server types, and to keep queuing to a minimum (although we expect that to happen as we head towards December 20th). So far, all that has been successful for us on Day One.

 

The second thing to realize is scale. We invited more people to play Star Wars: The Old Republic today than many other MMO launches manage in their entire head-start process. As I mentioned earlier today, when we opened pre-orders we had a huge spike in numbers - far more than most MMOs capture at launch. That was the initial rush. After that, our pre-orders settled down.

 

What this means is that tomorrow, you'll effectively start to see the pre-order timeline expand. You'll see people who have pre-ordered later than July getting invites. The day after that, more people will be invited. We're actually planning to invite more tomorrow than today, and invite the same number again on Thursday - at which point we'll be into the original 'five days of Early Game Access'.

 

Last thing. Why aren't we continuing to send waves over time? Two main reasons - one, because we need to see that the servers are maintaining stability over time; adding a lot of players in a short period (in other words, stress testing) can cause stability issues.

 

Two, our plan is to continue to add servers - but carefully, and in response to demand. We need to monitor that demand and role out servers accordingly. A long-term recipe for MMO failure is to add a lot of servers early on, and then when population decreases, have to close those servers and merge them together.

 

Our aim is for Star Wars: The Old Republic to be around for a long time to come. Today's just the first step in that - an early step, too - and we'll be running smoothly, with a stable population, before too long.

 

#fail

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So they have to bring people in waves, fine, but why stop mid afternoon?

 

Like OK GUYS I THINK WERE DONE FOR THE DAY....

 

Why can't they continue the "waves" well into the evening? If it is not an issue of how many people the servers can hold, just taking time filling them, why can't these brilliant people who worked SO HARD to bring this game out keep getting people in?

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THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!!

 

Originally Posted by Kinegos

This isn't a troll, and isn't exactly QQ although there is some of that involved.

 

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

 

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

 

So, EA/BW - what exactly are you afraid of?

 

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

 

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

 

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

 

I truly hope you improve, because this is a very very poor way to start out.

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Ladies and gentlemen

 

What a lot of you are failing to realize is that this game is so big they had to put an additional two days onto the original five days early access.

 

What does this mean?

 

THERE ARE A LOT OF PEOPLE WHO WANT TO PLAY THIS GAME.

 

So for those of you who are flipping out about not being able to play yet, I hope you ALL get rocks in your socks this Christmas, because I know a million or more of you are adults and the fact that you are incapable of waiting a little bit longer for something that you'll be able to play *no matter what* in less than 7 days is completely beyond me.

 

Stop insulting the devs. This day is a trillion times more stressful for them, because they are trying to make it work and all of you are complaining about it?

 

I don't mean to sound like a parent, but I'm appalled at how immature and bogus you are all acting. It's pretty pathetic.

 

_________________________________________________________________

TL;DR: Stop complaining and wait in line. Ya foolz :rolleyes:

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Exactly. Something along the lines of "You pre-ordered on ______. You should receive early access on _______ or_______, in wave number __, __, or __." would be fantastic.

 

I pre-ordered on 7/24, and I'm still waiting. I hate knowing that early game access has started without knowing when I'll get access.

 

This. People hate uncertainty.

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THIS SAYS IT ALL!! COPY AND PASTE SO THEY GET THE MESSAGE!

 

Originally Posted by Kinegos

This isn't a troll, and isn't exactly QQ although there is some of that involved.

 

I just want to put it down for the record that the way this early access program has been implemented is truly one of the most poorly conceived ideas that I've ever personally encountered in over 25 years of playing video games. I've personally participated in launches of 6 other MMO games, and there is nothing in those experiences that compares to how ridiculous this process is.

 

When you are dealing with a pre-launch even that is only for pre-order customers, after an extensive and massive beta testing period that was a huge success according to nearly all sources involved - it begs the huge question as to what is the limiting factor in the way you have chosen to roll out this game. I personally participated in the beta in a very limited way (not by choice, mind you, I just wasn't lucky enough to get a key) and was only online during the big Thanksgiving weekend test. That test was wonderful - there were a huge number of servers, and a huge population of testers. The game performance was amazing.

 

So, EA/BW - what exactly are you afraid of?

 

The ONLY way this should have been done is to have given ALL pre-orders (perhaps separated only by level of game purchased - i.e. CE customers get 7 days, SE get 5, e.g.) access at exactly the same time. Of course it will overload the servers and queues would ensue and all that - but that's what we all expect. Making your customers wait unknowingly with no idea how long it will be or when to expect an email is just adding insult to injury. A poor alternative would have been to send out emails with a set time and day that your access would be available.

 

I read in the top post how you are monitoring the server performance and are rolling waves based on server performance. Are you seriously saying you have to wonder at this point if your servers can perform up to the task - when you probably still have 90% of the launch day players yet to even be able to play? That is not at all a good message to be sending at the beginning of an MMO franchise.

 

At any rate, I love this game. I love BW. But I truly despise and am sickened by the way you chose to put your customers through so much stress for absolutely no good or justifiable reason.

 

I truly hope you improve, because this is a very very poor way to start out.

 

/signed

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