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Quarterly Producer Letter for Q2 2024 ×

Oceanic server maintenance


Draako

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Now that the Oceanic Servers have been established locally in Australia, are these servers subject to same Maintenance Downtime that we experience with the US based servers?

The timing of maintenance has always been a widely discussed issue due to that the main downtime period (in reference to the Oceanic area) falls within the peak play time.

Will/Can the Oceanic servers conduct their maintenance outside of peak play times?

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From Community Q&A: March 2nd 2012

Rtwozero - Any plans to implement region by region maintenance times?

 

Blaine Christine (Sr. Producer, Live Services): At this time there are no plans to implement separate maintenance times by region. Star Wars: The Old Republic is a global service with no restrictions on a player’s server choice.

 

Unfortunately the trade-off is that we have to maintain a single service environment, which leads to global maintenance periods. We are very sensitive to the fact that we are limiting play time once per week with a global scheduled maintenance.

 

We have carefully examined global peak times and the number of players affected by our planned downtime. Those of you that have been with us since launch may have noticed that the first few patches were scheduled at 4 AM CST; we very quickly adjusted to 2 AM CST. The reason for this adjustment was an analysis of the peak time play patterns by region that resulted in the current start time.

 

We understand that this is especially concerning to players in the European and newly opened Asia/Pacific server regions. We will always do our best to minimize the downtime, but it is the only way that we can perform critical service updates on the game client and on the game’s network infrastructure, underlying platform systems and so on.

 

Thank you for bringing your concerns to us – we will always listen and do our best to make adjustments when possible, but at this time, we have to move forward with a single global maintenance period.

 

The answer.

Edited by Urael
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