ppdgerman Posted March 2, 2012 Share Posted March 2, 2012 Officially today I have canceled both my accounts. I have two level 50 toons ( powertech and sage ) that will be shelved. #1 reason I have left the game : extremely poor customer service. I have been playing MMOs since Everquest in 1999 religiously and I will no longer donate $30/mo for my two accounts to have my tickets for legitimate requests unanswered or deleted. Waiting 8 days for an automated response on your ticket is UNACCEPTABLE. There are plenty of MMOs that know and understand that pissing off your player base will not keep subscriptions. After I had this problem, I posted a thread requesting help on these forums. My thread was promptly closed for "posting about moderator actions". I will not discuss this in this thread because although it is a contributing factor, will inevitably get this thread closed. If you have had this experience whether you are still with the game or not /SIGN and tell bioware that their customers WILL NOT TOLERATE POOR OR NO CUSTOMER SERVICE. Link to comment Share on other sites More sharing options...
Akingza Posted March 2, 2012 Share Posted March 2, 2012 I agree completely. I've made few tickets myself and they never got answered. How the hell can the customer support be this bad when you launch a game and want to make good impression on players? I just dont get it. Link to comment Share on other sites More sharing options...
DeadlyScythe Posted March 2, 2012 Share Posted March 2, 2012 oke, good for you then. Its not something we realy need to know. I think most people know the customer service is bad but that is it most of the time in the begin as they need to be trained personally. stil i wonder why you even have 2 accounts for SWTOR? Link to comment Share on other sites More sharing options...
Zoggel Posted March 2, 2012 Share Posted March 2, 2012 (edited) Hello Everybody! We appreciate you taking the time to express your thoughts and concerns about Star Wars™: The Old Republic™, but will be closing this thread, as there is little room for constructive discussion. We encourage you to make threads about specific game-related topics if you like and suggest putting them in the Suggestion Box forum. We wish you the best. Edited March 2, 2012 by Zoggel Link to comment Share on other sites More sharing options...
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