Purrversion Posted January 6, 2012 Share Posted January 6, 2012 You know, so far I love this game, but I have no idea what is going on in the minds of the PR and Customer service with this recent slew of patches. Don't get me wrong, I have been enjoying O.R. immensely and I understand that these bugs are a concern, but why are none of these patches being done ON MAINTENANCE day? The 'dance' bug I can understand, that one was legitamately game breaking, but these other little patches to fix two little bugs at a time? Nevermind that two of these weren't even announced ahead of time with minimal courtesy to people. I'm in the US, but my partner isn't, and for you people US side that think "Whatever, this isn't prime time," don't forget that the E.U. servers go down at the same time. People waking up to play or far enough across the world that this IS prime time to them are getting screwed, and they don't even get to post about it to ask what in the hell is going on with the P.R. and Customer Service in the game this week. YES. Fix bugs! GREAT. But please don't keep hopping on them every single time we sit down to play and busting up 2 to 4 hours of gameplay that those tiny bugs was not going to devastate. The servers weren't imploding, most things are running fine, please do not let bad P.R. ruin this game. I am really hoping that activities like this are not going to be normal. The first few times I was annoyed but 'whatever,' but this is every day 'since' maintenance, and why the hell wasn't all this patched ON maintenance day? You already have a system set up for weekly patches, 'please' use it. Hell, I just recently got caught with the 'rerolled and lost thousands upon thousands of creds due to the mail' bug. Would I love it fixed and to get my stuff? Definitely! Can I wait until maintenance day for things like that to happen? Well, my alt is level 10 now, so apparently so. A 'good' sudden patch would be something like fixing ability delay. That's a BIG one and it's mucking up a significant portion of the game, from smooth raiding/instancing to PVP. BIG fix, and you could 'still' give some warning before doing it (being fair, like you guys did tonight unlike the last two nights.). Unlike several other people, I fully intend to keep playing this game, but even as fangirly as I've been feeling it's really hard to keep to that feeling when everytime I close up my work files, settle down, and finally get ready to play, one hour in I'm being told "Hot patch to fix some chat issues." "Hot patch to fix some bug you've never even heard of." "Quick patch just cause!" Oh hey let me get on the forums and... Oh whoa, no early warning? ...WHOA we can't even actually complain about legitimate concerns during the impromptu patching? You even have a link to a blog post talking about WEEKLY bug patches. Not daily. Please stick to that! That's all around 'the right idea.' You give fair warning, let people know things are being done, give them a time to anticipate and plan around, and it's not 'all the time.' Another good point about 'weekly patching?' Give your patches time to really run their course on the testing server! You never know when a patch that seems perfect is going to introduce some new bugs into the game that need some fine tuning! *eyes the extra two hours tacked onto tonight* If a patch sits well for a week or two, it's probably going to hold water decently, but just throwing them out there ASAP could probably destabilize exactly what you're trying to fix or introduce new bugs that haven't had much time to bleed into the testing server. That's what the testing server is 'for,' isn't it? And PLEASE be aware that you are screwing people in different time zones from the U.S. on consecutive days in a row? Bioware, as a company I LOVE you, if I didn't I would have been far more leery of 'yet another new MMO' even with it being Star Wars. I've forgiven the bugs I have seen and the games only been out a few weeks. Please stop shoving seeds of both doubt and impatience into my mind. Maintenance day was mysteriously only about 3 or so hours long and while I was glad, I'm seriously concerned you didn't just take all 8 and do all of this on the spot, nor understand that out of the recent slew of patches, only ONE is actually game breaking and should have pulled a full stop on your servers. All the rest, as annoying as they might be, are little things and could have waited until next patch day since you missed the last one. Please do not make this a normal habit. It's not really that hard to beat certain other big MMO-producing companies P.R. and C.S. rep guys. You're trying to fix things. Hell, that puts you leagues ahead of them already, you've got a big content update coming, etc etc. Great. Please, please don't spoil it by falling off the high wire though. It's a balancing act. I enjoy the game, but these elements outside of the game are really making me question my level of tolerance. Link to comment Share on other sites More sharing options...
Purrversion Posted January 6, 2012 Author Share Posted January 6, 2012 Bumping this. Flood of angry threads and people anxious to post is angry. Link to comment Share on other sites More sharing options...
Purrversion Posted January 6, 2012 Author Share Posted January 6, 2012 Bumping this again now that things aren't flooded. Last time doing that though. Link to comment Share on other sites More sharing options...
Shillen Posted January 6, 2012 Share Posted January 6, 2012 The dance bug was game-breaking but the other fixes weren't? The infinite credit exploits and the chat bug were both more game-breaking, IMO. I'm guessing you weren't one of the people experiencing the chat bug because it was one of the most infuriating bugs I've ever encountered in my 15 years of MMO experience. Link to comment Share on other sites More sharing options...
Purrversion Posted January 7, 2012 Author Share Posted January 7, 2012 The dance bug was game-breaking but the other fixes weren't? The infinite credit exploits and the chat bug were both more game-breaking, IMO. I'm guessing you weren't one of the people experiencing the chat bug because it was one of the most infuriating bugs I've ever encountered in my 15 years of MMO experience. There were work arounds to the party bug, my partner had it, actually. As for the infinite credit exploits, I'll give you that. Link to comment Share on other sites More sharing options...
Revelationjp Posted January 7, 2012 Share Posted January 7, 2012 They just can't get it right. They're not fixing things fast enough? yell! fix it? you're taking my play time away dang you! Link to comment Share on other sites More sharing options...
TyHeaton Posted January 7, 2012 Share Posted January 7, 2012 EU players need to deal with it. Whatever affects the fewest US players is what companies will always choose. Link to comment Share on other sites More sharing options...
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