2 hours waiting in the morning is a GREAT issue. People pay to play, not to wait. Many guildies have gone to other servers thus breaking a long work of creating a community for this game. Now we can't even play toghether... "Great" job on this matter.
And you already state that will there be queues and that you can't fix this, maybe reduce them but not get rid of them... to the hell with that Welcome to the real world, not only the banks steals you...
So far i'm loving the game, but the situation is making me really ask myself to stay (and i know i'm not the only one)