I normally don't complain. I am not going to really complain here. I will how ever be thinking about not subscribing after my 30 days unless this issue is addressed. I just can't justify paying 15/month to wait for hour or more in a queue only to get into game and get disconnected or it being time to go to sleep.
Love the game, but my money is important to me and I won't throw it away on something that isn't usable to me. Typically when I walk away from something I do it for good. I want to see this game survive and be successful. Please don't make your customers walk away because they can't play what they pay for. It is no fun for us and it affects your paychecks.
If this does go on for a while at least offer us some more free time as we aren't getting 30 days free if we can't even get into the game.
And no re rolling on a new server is not a option for me. I have over 30 hours into my character and was on the server since day one of early release.