He, Klarick for clarification, is off base in two ways:
making the broad generalization that the majority of commentators in this thread are self entitled whiners, and calling the majority of commentators in this thread "snowflakes"
My response: pointing out something you disagree with and making a suggestion on how to make it better is not self-entitled whining -- it is constructive criticism (from a subjective viewpoint). And for "snowflake" ... I simply and utterly disagree that the OP, other commentators, or myself qualify as snowflakes.
In addition, my main point, is that you can have valid feedback without being an IT whiz...