same here, i stopped client 11,60 gb download yesterday to avoid reinstalling all over again.
i believed what they said.
but it was clear to me that something was wrong because, immediately after patch 1.2, client update wiped away previous main assets from game folder in C and was sobstituting them with the 11,60gb uncompleted in download. main assets were reset and needed necessarely to be refilled by all client download again.
so now i hope they had a back up of characters and they were not wiped away too. i'll discover after reinstalling all over again (it will take 10-14 hours with 400kb/s). i'm pretty sure they r preserved in their servers.
so ok i lost 2 days of game, ok i went biking and swimming so maybe it was better lol, healthier.
but i hope characters will be restored and to restart playing as soon as possible, no further issues please.
btw EA-Bioware u have to give us a present to let us forgive u. no offense, really, u made a mess. 1 week of fee-free playing? :-)