I reached out to customer service. They told me that they had to forward it the situation to their fraud department. It's been 5 days so I called again. Apparently there's no time frame for how long it may take, which is pretty lame and seems like a long time... Not much I can do... only I subscribed through Steam (who fixed the issue immediately) and can't play... which is a bummer.

I recently used a new credit card to pay for a subscription and then completely forgot that I used it. So I told the card company to not allow the transaction. Turned out to be a mistake on my part, so I told them to release the funds to Steam (where I pay for the subscription) and Steam has allowed me to resubscribe. My account is banned... so I have no way to put a ticket in. Uh... help? Why was my account banned? I've been a subscribed player on and off for years.