Hi,
I have had an unbelievable frustrating experience with SWTOR Customer Service where so many things are either confusing, not working as intended, or just downright perplexing and I have not received the answers I am looking for.
My prime concern was registration through Steam never appeared on my SWTOR account as an option to stop the recurring charges, and given that, I have not been able to find out where recurring charges will apply for over two weeks now or more. This is extremely stressful when all I am trying to do is enjoy a new game.
The response I got varied as follows:
First, to contact Steam directly. Upon doing that, Steam offers no support whatsoever for Old Republic and redirects to EA website. Then on EA, there isn't adequate support/info on a subscription through Steam. Raised another ticket with CS in-game only to be informed of the same process and/or check the main SWTOR website, as if their guess is as good as mine which is not right for a CS response. SWTOR website has no info on it whatsoever. As far as I'm concerned, recurring charges can be billed indefinitely with no recourse for me.
There's also the other issues like simple gameplay questions (about GSF for example and the controls) which are responded to me by CS in the form of "check the forum because if we tell you the proper control it would be a spoiler." ***????? I am asking for clarity on a basic control/function and it is being referred to as a spoiler.
Look, good job on you guys for making an extremely enjoyable game for people. But when really poor CS creeps in and spoils the entire experience (especially those of us who can't afford more than one subscription and are worried about recurring charges) then it becomes a pain more than anything.
I'd like to raise a complaint on where to take this and have SWTOR really look into it as it's not fair, and I feel as though I've wasted most of my playing time being stressed over issues like these which should be steamlined and clear.
It seems this Steam thing is a new thing; if you guys haven't fully figured it out, then please don't let the customers bear the grunt of it. (And suffer immensely)
Thanks.