Changes like this take time to code. From past MMO experience I've observed that someone actually reads these comments even if they don't respond. Give it time and I'm sure they will fix the hood/helm issue. As a Twilek I'm waiting for this as well. Just give it some time, it's only been what, a week? And for all of the naysayers, every game has issues on release. To ask that a game be flawless once released is just ignorant and selfish. Enjoy it, it will get better.