I have a person in my house, a founder no less, who slipped to preferred status. When he attempted to buy another game time slot, he kept getting down for maintenance, then encountered In game TOS violation. He cannot contact SWTOR because, well he cannot through a preferred status. Tried buying game time on Amazon the 60 day time card, it is not accessible either. Any words of wisdom would be greatly appreciated. Nothing like a gamer wanting to play and cannot.